I want to rest my Pritom K7 device password
Hello, thank you for using Howly.
Ok, it is a tablet Pritom K7, right?
Yes
Got you. Do you mean its screen is locked and you need to reset password?
Yes
Noted. Have you tried any steps to unlock the device?
Yes
i tried with 123456
Ok, but do you know the original password?
No I didn’t put a any password on the tablet
Got you. What do you see on the tablet right now, could you clarify?
it says parent password
Thank you. Is it possible to take a picture of the display and send it here in chat? For me to check the screen with lock and understand out next steps
sure
Thank you.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
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Thank you. When you click on Forgot password, what recovery options do you get?
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That’s what I’m getting
Sure
It’s saying wrong password
*****, do you use a google account on this tablet?
Yes
Do you see any options to get the password reset code to your mailbox used for the account?
no I don’t
I see.
I noticed there was an email with iWawa domain, was this app installed for parenting control?
No I didn’t do the parent control part
Did you try to restart the device?
No I didn’t do that
Please try it now, let me know how it goes, please
It’s the same thing
I did it worked
is it unlocked now?
Yes
Great! What step worked for you, could you let me know?
I tried with the number you gave me
Great! That code was a password reset code, seems like it worked this time
Yes
I am glad the issue is resolved now. The parent lock is removed from the device
Do you have any additional questions I can help you with?
Thank you
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