Updated: March 27, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I want to install my new ENVY6032e to replace the old HP Deskjet 2620

I want to uninstall my old printer and install the new one

Hello, thank you for using Howly.
Please specify, if you want to replace it on your laptop/computer with Windows 10?

Customer Replay

Computer with Windows 10

What troubleshooting have you done so far?

Customer Replay

I tried all the obvious ways on my PC but couldn't get anywhere

Please specify what you have done and what has gone wrong, so I can advise you on the best why to install it

Customer Replay

I went to 'my printer' and 'my computer' but couldn't get either route to disconnect the old printer

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Let/s try to remove your old printer first. To remove a printer from Windows 10, use these steps:

  1. Open Settings on Windows 10.
  2. Click on Devices.
  3. Click on Printers & scanners.
  4. Under the “Printers & scanners” section, select the printer to remove.
  5. Click the Remove device button.
  6. Click the Yes button.
Customer Replay

Success! Now I think I know how to install using the same route

Great! Do you need my assistance?

Customer Replay

No, many thanks for all your help

You're welcome! Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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