Hello, thank you for using Howly.
Could you please tell me when and how did the problem occur?
I was just trying to print an article today and when I selected to print nothing came out of the printer. It's like they aren't connected.
Could you tell me please, did you print with your printer from your PC before?
Yes, two days ago.
Understood.
Can you please specify both the brand and the model of your printer?
HP OFFICEJET PRO 6978
May I know if you receive any error notifications?
No, nothing.
Understood.
Please check printer connections: Make sure that your printer is properly connected to your PC and that all cables are securely attached. If your printer is wireless, make sure it is connected to your network and that your PC is also connected to the same network.
Please let me know when you're done with that.
Wow. It's saying it's offline again.
Understood.
Let's try Power cycling your printer, *****.Please follow these steps to power cycle your
printer:
Please, follow the steps above and update me on the results.
The things I tried to print are printing.
Great work, *****!
Thank You So Much!!!
You're welcome, *****!
Is there anything else I can do for you today?
No, Thanks again.
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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