I received a free J7L BLU phone and need my service turned back on
Hello, thank you for using Howly.
What is the name of your Mobile provider?
I received the J7L free and was told I would have free call time an free texting as long as I used my phone at least once per month. Not sure who was providing the service
A lady was set up on the street handing out these free blu phones. Do u have any suggestions who I could talk to
Did you get the phone already with the number *****?
Yes sir
It's still not activated, right?
It was but is not now
Did you have any errors on your phone when the card stopped working?
The lady wrote down my info then activated the phone an said I had to use the phone, either calling or texting to keep it activated. I did not use it for 2 months an it was deactivated. Can u reactivate it
She said I had to make at least one call or one text
Did you follow this way?
I did not do that for 2 months an the phone was shut off
Can I get it turned back on
I have all the IMEI numbers an such
Do you have the name of this mobile provider?
I do not, she didn't tell me that
I never was ask for any money or debit cards
I appreciate your cooperation. Let me help you.
She was giving out quite a few of these phones that day
I understand.
Please, follow this way:
- Take out your SIM from your mobile
- Note the printed numbers on your SIM. That is your mobile number
***** is the № on the sim
I see. Let us try to find your Mobile provider.
Ok thank you
Please follow this way:
- Power on your phone.
- Open your device's Settings app.
- Tap About phone. To find manufacturer info, tap Model & hardware. To find carrier info, tap SIM status and check under "Network."
I have factory reset the phone
This should not affect this data.
Just put your card in.
Turning it on now
Thanks. Keep me updated.
I did
Model J7L Android 10 build №QP1A.190711.029№QP1A.190711.029
Says it has 2 sim slots
Could you check the "Network" field?
T mobile
It is so nice!
We did it!:)
I need to get ahold of them,then
U are awesome
Please, contact your carrier via phone at 1-877-453-1304 and request for reactivation:
- Provide details like the IMEI and SIM number to the customer care rep
- Enquire if you can use the same SIM card or if you need a new one after reactivation
- Follow the rep’s instructions of the rep.
Thank you so much for your kind words!
Thanks alot sir
Thank you too.
Simply dial 611 from your T-Mobile phone.
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