Created: November 24, 2022

I put and thermostat in and it’s blowing heat on cool

Last Edit: November 24, 2022
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Nice to meet you, *****!
Is it a new thermostat?
Customer Reply
Yes
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Can you tell me the brand and the model?
Customer Reply
RTH6500WF SMART SERIES
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Thank you for the info!
Please note the following before proceeding with self-repair. If your device is still under warranty then any self-repair or modifications to the device can be the cause to void the warranty. So please re-check if your warranty is still covering your device!
Customer Reply
We don't have a warranty,
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, got it
Please, follow my instructions:
Press Fan and UP simultaneously and hold for approximately 3 seconds. The screen will change to display two numbers
Tell me what are the numbers
Customer Reply
It's blowing out heat on cool
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
I understand the pproblem
Customer Reply
1 on the left and 0 on the right
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Now, use arrow to change that 0 to 5.
Then hit next.
Customer Reply
Now its 2 on the left and 0 on the right
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, hit Next.
Customer Reply
6 on the left 5 on the right
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Change this 5 to 9
Customer Reply
How
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Using the arrow
Customer Reply
Ok now it's 12 and 0
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Yes, correct
Now, if you select 1, the thermostat will change back and forth from heat to cool as needed without you having to do so manually.
Alternatively, you can just hit Next
Customer Reply
Now its 13 and 1
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok. Go ahead and hit DONE and then try AC.
Let me know if ac comes on blowing cold. May have a time delays so don’t panic.
Customer Reply
So far the AC is running we are going to see if it drops a degree
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, sure
Let me know about the result
Customer Reply
The problem was before is when you set it in heat the thermos says its on but the heat wasn't pumping or blowing im still seeing if its cooling down
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
What troubleshooting have you done so far?
Customer Reply
Just checking wires and resetting breakers
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, I got you
Customer Reply
I put the new thermos in about three weeks ago and everything worked fine but when we needed heat it would say heat on and it would click but not heat
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Are you talking about the one we deal with now?
Customer Reply
Yes now the air feels like it's cool but temp isn't dropping on thermostat in going to let it run awhile and then try the heat next
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok, sure
You can come back to us later if the problem remains
Customer Reply
Thanks alot
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
You are welcome!
Is there anything else I can do for you today?
Customer Reply
Not yet but I will get back to you
Zachary Finkelstein
Zachary Finkelstein Tech Expert & Writer
Ok. Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.