Updated: April 07, 2023
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by Samanta Jones
Tech Expert & Writer
498 resolved issues

I purchased a NEW Linksys Atlas 6 wifi router this morning at Best Buy

I have it connected to a brand new Arris surfboard connected to my Internet provider. I get as far as the "solid pink" light... and there it STOPS! Now what do I do?

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me which steps have you already taken while setting up your router?


Customer Replay

Removed Nod from the box; Attached to electrical power source; attached to Internet modum. The Lynksys Nod starts at Blinking blue light. Nod changes to solid Pink. It stops there...

Did you install Linksys app on your phone or tablet?

Customer Replay

Yes. I logged in, it started gave me instructions. I had to change my Log-in password... because I forgot to include a "special symbol" in my password. Logged in, started the process. My cell phone sits next to the Nod... and I'm sitting in front of the computer. I see

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Could you please try to powercycle the device. To do this, power OFF the router, unplug the power cord and wait for 60 seconds before plugging it back in.
So, when you Launched the Linkys app > Clicked Bluetooth > then accepted agreement
After all that it didn't connect to your device?
Setup should looked for your node after accepting the agreement of Terms and Conditions

Customer Replay

Correct. I accepted the terms, etc. Changed my password... turned the Nod off and turned it back on BUT my bluetooth Apple iPhone 11would not recognize the Linksys Nod...

Got it! Thank you
After creating an account and setting it up. Did it send you a link to your account?
Also try to search your Linksys in Wi-Fi Settings

Customer Replay

No. I received one e-mail from Linksys telling me that "You need to reset your Lynksys password. Which I need. No other e-mails received...

Got it
Can you look for Lynksys in Wi-Fi settings?

Customer Replay

The "Lynksys" instructions said that I needed to re-set the Nod.... which I have just did, AGAIN.

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Got it
Do you mean Lynksys is not working right now? Please look for your router’s Wi-Fi name in Wi-Fi's settings in Iphone

Customer Replay

It now says "Creating" the account.

Got it
Is there a button to log into existing one?

Customer Replay

NOW it says, "Success! You have set up this Nod. "Add a nod" Which I will do next. I'm ready to take the next Nod down stairs & install it. With your permission I will leave you and go downstairs to complete the job. Shall we part company at this time? I THINK I can now swim alone...

Good job, *****!
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Customer Replay


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Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Good job. Thanks & good-bye for now.

Good bye!

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