Hello, thank you for using Howly.
You've already paid your bill, right?
Yes
How long ago did you pay the bill?
At 9:00
Do you watch Paramount+ on TV?
yes
Have you tried to reboot your TV?
yes
What do you see when trying to watch Paramount+?
Just the name
Could you, please, take a photo of that?
no
Could you, please, describe what else do you see when you open Paramount+ app on the TV?
The paramount + logo
Do you see any text there?
no
What is the model of your TV?
Samsung
Let's try to reinstall the Paramount+ app
To remove the app:
Is everything clear with the provided instruction?
Yes
Ok it is done and it is on
Did you remove the Paramount app?
Yes and restarted it and it is working thanks for your help
Great!
Is there anything else I can help you with?
No
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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