Updated: May 26, 2023
109 Views
Was it helpful?
author
by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I paid my Paramount + bill but it is not on

Short summary:

  1. Press the Home button on your TV remote to open the Home screen menu.
  2. Navigate to the "Apps" section on the Home screen menu.
  3. Look for the "Settings" icon in the top right corner of the screen and select it.
  4. Within the Settings menu, locate and select the "Paramount+" app.
  5. Once you've selected the Paramount+ app, choose the option to "Delete" or "Uninstall." Confirm the deletion when prompted.
  6. After uninstalling the app, restart your TV. You can do this by turning it off and then turning it back on again.
  7. Once your TV has restarted, access the "Apps" section again from the Home screen menu.
  8. Search for the Paramount+ app in the available apps list. It may be listed under the "Samsung Apps" or "Smart Hub" section.
  9. Select the Paramount+ app and choose the option to install it.
  10. Wait for the installation process to complete. This may take a few moments.
  11. Once the installation is finished, go back to the Home screen menu and locate the Paramount+ app.
  12. Open the Paramount+ app and check if it is working properly now. You should see more than just the name and logo.

Hello, thank you for using Howly.
You've already paid your bill, right?

Customer Replay

Yes

How long ago did you pay the bill?

Customer Replay

At 9:00

Do you watch Paramount+ on TV?

image

Customer Replay

yes

banner 3

Have you tried to reboot your TV?

Customer Replay

yes

What do you see when trying to watch Paramount+?

Customer Replay

Just the name

Could you, please, take a photo of that?

Customer Replay

no

banner 6

Could you, please, describe what else do you see when you open Paramount+ app on the TV?

Customer Replay

The paramount + logo

Do you see any text there?

Customer Replay

no

What is the model of your TV?

Customer Replay

Samsung

banner 9
Top answer

Let's try to reinstall the Paramount+ app
To remove the app:

  1. Press the Home button to open up the Home screen menu.
  2. Navigate to Apps, and then select the Settings icon in the top right corner.
  3. Next, select the Paramount+ app. Finally, select Delete, and select Delete again to confirm.

Is everything clear with the provided instruction?

Customer Replay

Yes
Ok it is done and it is on

Did you remove the Paramount app?

Customer Replay

Yes and restarted it and it is working thanks for your help

Great!
Is there anything else I can help you with?

Customer Replay

No

Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info