Updated: April 04, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I ordered from hibachi Express

Took my up date card n nothing

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

I ordered from hibachi Express updated my card info made n order for 50.00ish dollars n nothing...

And was the order on Uber eats?

Customer Replay

Door dash


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So can you open your doordash app, *****?

Customer Replay

TUVM it's that the elevator is down n tomorrow it will be 3 weeks n on the 3 floor

What do you mean?

Customer Replay

I apologize I'm just in the minute

Take your time

Customer Replay

Door dash app is open

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From the “Orders" tab, tap on your order to view its status

Customer Replay

It says no orders, I had a 4.00ish credit n it's gone

And in your banking app, do you see the charge for the food?

Customer Replay

I'll do that now

Take your time

Customer Replay

Nothing was taken out
What does this mean ,,, there will be 0 delivery fee next purchase

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This means that you weren't charged since there was no order, try ordering again, *****

Customer Replay

Also it said something went wrong schedule a time,,, the date was 10/6

I got it, that was the issue with the order I guess
Try making another one

Customer Replay

It's closed

I see, maybe there are other places that are open you could order something from

Customer Replay

I'll just try again tomorrow TUVM for assisting me

Glad to help, *****!
Is there anything else I can assist you with today?

Customer Replay


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