Updated: April 05, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I need to make updates to my account

What is Uber’s policy on criminal law or records and how long do they keep them

Hello, thank you for contacting Howly! I am here to help you today! May I know your first name, please?

Customer Replay


Nice to meet you, *****!

Customer Replay


You need to have the status of your background check before you start working for Uber.
You can check the status of your background check or request a copy of your completed report by signing in to the Check Candiate Portal.
Here's their website: https://candidate.checkr.com/view#login


Customer Replay

That’s part of the problem I applied about 67 years ago and I was denied well they don’t have the records anymore and they’ve dismissed me again so I’m getting the runaround hear you guys say I need a report he can’t give me a report so I don’t know what to do but I need to change the information on my car also

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You can add a vehicle by navigating to drivers.uber.com or using the Driver app. If you're trying to add the vehicle after logging into drivers.uber.com , you can select the VEHICLES tab and then add the required information and documents for the vehicle you wish to drive.

Customer Replay

OK so now what do I do about the report

Visit this page and enter your information: https://candidate.checkr.com/view#login
You need to click on the blue "link" button.

Customer Replay

OK is that gonna change the information on my report about a criminal record
This is some thing that happened 19 years ago they only keep records for seven

Unfortunately, I can't answer you for sure.
Please, submit the form.

Customer Replay

What is Uber’s policy on how far they can go back the last time I checked it was 10 years
Is there somebody there that you can ask

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Here is what I've found out
Uber uses a third-party company called Checkr to check criminal records. This will review three years of driving history and your criminal record. Uber will provide you with the results in three to five days. If your file comes back “not clear” you may need to submit fingerprints to the RCMP.

Customer Replay

Thank you

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