Hello, thank you for contacting Howly! So the Brother printer doesn't take last two papers in tray?
correct. I put a full page of checks in, and it prints the 1st ( top ) one, but then if I just need to print one check, and place it into the tray it wont grab the check
it grabs a piece of blank paper underneath the check
Can you specify the model of the printer please?
i didnt know if i needed to feed it thru the top of the document feeder or not
let me look, do you know where i can find it on the machine?
There should be sticker on the back or on the sides of the machine
ok on the front i found TN-223BK/C/M/Y
to the right it also had TN -227BK/C/M/Y
Just to clarify, the first paper prints with no issues, but then the printer doesn't recognize all other tray of paper?
Or the printer prints the whole tray with no issues but the last papers are not recognized?
when i put a full page of checks which is 3, it prints the top check just fine. But if I only place a 2 check page or a single check into the tray it moves the check paper aside and grabs the next blank piece of paper below the checks and prints on that instead
Okay, thank you for the clarification!
i sometimes only need to print a single check. in that case it doesnt grab onto or print on the check, but the paper behind it instead
Got it, thank you!
unless im putting it into the wrong part of the tray perhaps
Can you tell me if you choose paper scaling when printing?
im not sure offhand i can check ...what should it be set to?
Try different scaling options to see if it will grab the paper
under scale options it has 3 options, print to fit area, actual size or 100
which do u think would be best to try?
2 checks are in the tray now closest to me, not deeper into the machine.
Choose the option "actual size", please
also do you know if i should be placing the checks closer to me or further into the machine? Basically which end?
i had that set to printable area...changed it now, but what end would you put the checks into?
Closer to the machine
ok it printed on a blank piece of paper underneath it, and spit out the paper printed copy then behind it came the checks, blank
Got it, do you remember when was the last you encountered the issue?
I've never printed checks before, so this is the 1st time. It will print the top check of a full page of checks fine, but anything less than a full page it wont grab
Let's test the printer again
Place a document with text or an image on the flatbed or in the Automatic Document Feeder (ADF) of the Brother machine and make a copy.
ok that copied just fine
Great! That means you need to update the printers drivers/reset the printer's settings
ok
Please, follow the provided steps, John
1. Press and hold the power key on the control panel to power off the machine.
2. Press down the GO button and power the machine on.
3. Keep pressing GO until the Toner, Drum, and Paper LEDs are on.
4. Release GO. All LEDs will be off.
5. Press GO ten times.
quick question...if it printed fine, why would that indicate an update of drivers is needed?
Because if the hardware aspects are fine - we should work on the software side of the issue
its prompting me to do a firmware update now so i did that
is the Go button the same as the power button though?
Yes
"program updating" now its a flashing screen
it rebooted and seems ready back to normal home screen
Great! I recommend you reboot it again and try to print the check again now
after it completed the 1st time, it showed firmware update vaailable, so I did it again and i believe it rebooted twice at this point
ill do a test print now
omg it worked BUT
i put the paper closest to me on the other side of the trsay the 2nd time and presto it grabbed only the check
Great job!
i still set to actual size and needed the firmware update, so everything is good to go I believe!
thank you!
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