Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Can you please specify both the brand and the model of your wireless weather station?
Can you please specify both the brand and the model of your wireless weather station?
Customer Reply
LaCrosse Technology Wireless Weather Station
Thank you
Customer Reply
Model WS-916OUv2
Thank you!
What error occurs when setting the outdoor temperature?
What error occurs when setting the outdoor temperature?
Customer Reply
Model WS-916OU-IT-TBP
Got it
What error occurs when setting the outdoor temperature?
What error occurs when setting the outdoor temperature?
Customer Reply
When it was turned on it shows an outside temp of 62 degrees F and right now is 21 degrees F
It doesn't let me set an outdoor temp
It doesn't let me set an outdoor temp
Got it
Bring both units inside and have the units 3-5 feet apart with nothing between them.
Bring both units inside and have the units 3-5 feet apart with nothing between them.
Customer Reply
done
Remove all power from both units.
Customer Reply
one moment please
Ok
Customer Reply
ready
Press one of the buttons on the display at least 20 times to clear all memory. Verify that the display is blank before proceeding.
Customer Reply
i put the batteries back in, right
No
Customer Reply
there is no power so nothing is showing when i push any buttons
It`s ok
Press one of the buttons on the display at least 20 times to clear all memory
Press one of the buttons on the display at least 20 times to clear all memory
Customer Reply
There is NO buttons on the display to push there is only a set button and a + and -
Just press any button 20 times
Customer Reply
the buttons on the front of the display is Sensor Min/Max and Humidity
Any of them
Customer Reply
I have pushed one of them 20 times
Great!
Let all the units sit with batteries out for 10 minutes.
Let all the units sit with batteries out for 10 minutes.
Customer Reply
ok
Thank you
Customer Reply
Do you really know what to do in this case?
Yes
I will help you
I will help you
Customer Reply
ok, I'm counting on you
Thank you
😊
Place them back into the remote sensor; making sure they are installed according to the diagrams in the battery compartment.
Next, taking care not to press any buttons, reinstall the batteries in the display according to the diagram in the battery compartment.
😊
Place them back into the remote sensor; making sure they are installed according to the diagrams in the battery compartment.
Next, taking care not to press any buttons, reinstall the batteries in the display according to the diagram in the battery compartment.
Customer Reply
done
Do not press any buttons for at least 15 minutes after installing the batteries.
Customer Reply
ok
Thank you
The temperature should be showing on your display. You can now put your sensor back outside.
The temperature should be showing on your display. You can now put your sensor back outside.
Customer Reply
The indoor temp is showing 72 degrees but should be 70 and the outdoor is saying 63 degrees but its actually like 21 degrees
the date is scenes up again too
the date is scenes up again too
It's worth waiting a while for them to adapt to the temperature
Customer Reply
so, once sensor was placed outside it will take a while for it to register on this indoor one?
Yes
How far apart are the sensors?
How far apart are the sensors?
Customer Reply
20 feet
Thank you
You need to wait
At least 15 minutes
Any update on the device now when some time has passed?
You need to wait
At least 15 minutes
Any update on the device now when some time has passed?
Customer Reply
Nope
I see. What exactly do you see at the moment?
Customer Reply
I see 63 degrees outside temp
Got you
Customer Reply
time, indoor temp, and date are all fine it's the dang outside temp not changing
In this case, I would recommend doing a factory reset of the device and then setting it all up again. The device will detect the temperature again and it should be the correct one
I will provide you with the instruction in a moment
I will provide you with the instruction in a moment
Customer Reply
ok
Please follow these steps:
1. Hold the DATE and RAIN buttons together for 5 seconds.
2. When your station resets it will look for all sensors. Allow at least ten minutes to reacquire the sensors.
1. Hold the DATE and RAIN buttons together for 5 seconds.
2. When your station resets it will look for all sensors. Allow at least ten minutes to reacquire the sensors.
Customer Reply
now the outdoor temp finally set!!
So it is all good now, *****?
Customer Reply
yes, except i need to reset the date, month, year and time
Yes, that's true though. Do you know how to do that? Or should I send you the steps?
Customer Reply
send me steps please as i am very frustrated right now.
Sure
Please try these steps. Let me know if any help or clarification is needed:
1. hold the SET/TIME button for 2 seconds to enter setting mode. HELLO, will show for two seconds, then automatically move to language. ENGLISH will show.
2. Press SET to confirm and move to beep sound ON/OFF. BEEP ON will show. ON flashes.
Press the + or - button to turn the button beep sound off.
3. Press SET to confirm and move to 12/24 hour. The 12Hr will flash and FORMAT will show.
Press the + or - button to choose 12 hour or 24 hour time format.
4. Press SET to confirm and move to the hour. The HOUR will flash. Press the + or - button to choose the hour.
5. Press SET to confirm and move to the minutes. The MINUTES will flash. Press the + or - button to choose the minutes.
Once these steps are done, I will send you the second part of the instruction. But the steps will be pretty much the same, just different settings on the screen
Please try these steps. Let me know if any help or clarification is needed:
1. hold the SET/TIME button for 2 seconds to enter setting mode. HELLO, will show for two seconds, then automatically move to language. ENGLISH will show.
2. Press SET to confirm and move to beep sound ON/OFF. BEEP ON will show. ON flashes.
Press the + or - button to turn the button beep sound off.
3. Press SET to confirm and move to 12/24 hour. The 12Hr will flash and FORMAT will show.
Press the + or - button to choose 12 hour or 24 hour time format.
4. Press SET to confirm and move to the hour. The HOUR will flash. Press the + or - button to choose the hour.
5. Press SET to confirm and move to the minutes. The MINUTES will flash. Press the + or - button to choose the minutes.
Once these steps are done, I will send you the second part of the instruction. But the steps will be pretty much the same, just different settings on the screen
Customer Reply
done
Good
These are next:
6. Press SET to confirm and move to the year. The YEAR will show. 2020 will flash. Press the + or - button to change the year.
7. Press SET to confirm and move to the month. The MONTH will show. Month number will flash. Press the + or - button to change the month.
8. Press SET to confirm and move to the date. DATE will show. Date number will flash. Press the + or - button to change the date.
9. Press SET to confirm and move to Month/Date or Date/Month format. MONTH/DATE will flash. Press the + or - button to change to DATE/MONTH.
10. Press SET to confirm and move to the temperature unit. FAHRENHEIT will show. ̊F will flash.
Press the + or - button if you prefer °C (Celsius).
11. Press SET to confirm and exit. THANK YOU will show for 2 seconds.
These are next:
6. Press SET to confirm and move to the year. The YEAR will show. 2020 will flash. Press the + or - button to change the year.
7. Press SET to confirm and move to the month. The MONTH will show. Month number will flash. Press the + or - button to change the month.
8. Press SET to confirm and move to the date. DATE will show. Date number will flash. Press the + or - button to change the date.
9. Press SET to confirm and move to Month/Date or Date/Month format. MONTH/DATE will flash. Press the + or - button to change to DATE/MONTH.
10. Press SET to confirm and move to the temperature unit. FAHRENHEIT will show. ̊F will flash.
Press the + or - button if you prefer °C (Celsius).
11. Press SET to confirm and exit. THANK YOU will show for 2 seconds.
Customer Reply
done
Good
After 10 seconds with no button press, the station returns to normal time display.
After 10 seconds with no button press, the station returns to normal time display.
Customer Reply
yes
So then it should be working okay and the data on the device should be accurate
Is it working correct now, *****?
Is it working correct now, *****?
Customer Reply
yes
Great! I am glad the issue has been solved!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
Nope, that is all.
Enjoy the day, *****!
Customer Reply
you as well!
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