I need help setting the outdoor temp on my wireless weather station

Nice to meet you, *****!
Can you please specify both the brand and the model of your wireless weather station?

Thank you

Thank you!
What error occurs when setting the outdoor temperature?

Got it
What error occurs when setting the outdoor temperature?

Got it
Bring both units inside and have the units 3-5 feet apart with nothing between them.

Remove all power from both units.

Ok

Press one of the buttons on the display at least 20 times to clear all memory. Verify that the display is blank before proceeding.

No

It`s ok
Press one of the buttons on the display at least 20 times to clear all memory

Just press any button 20 times

Any of them

Great!
Let all the units sit with batteries out for 10 minutes.

Thank you

Yes
I will help you

Thank you
😊
Place them back into the remote sensor; making sure they are installed according to the diagrams in the battery compartment.
Next, taking care not to press any buttons, reinstall the batteries in the display according to the diagram in the battery compartment.

Do not press any buttons for at least 15 minutes after installing the batteries.

Thank you
The temperature should be showing on your display. You can now put your sensor back outside.

It's worth waiting a while for them to adapt to the temperature

Yes
How far apart are the sensors?

Thank you
You need to wait
At least 15 minutes
Any update on the device now when some time has passed?

I see. What exactly do you see at the moment?

Got you

In this case, I would recommend doing a factory reset of the device and then setting it all up again. The device will detect the temperature again and it should be the correct one
I will provide you with the instruction in a moment

Please follow these steps:

1. Hold the DATE and RAIN buttons together for 5 seconds.
2. When your station resets it will look for all sensors. Allow at least ten minutes to reacquire the sensors.

So it is all good now, *****?

Yes, that's true though. Do you know how to do that? Or should I send you the steps?

Sure
Please try these steps. Let me know if any help or clarification is needed:

1. hold the SET/TIME button for 2 seconds to enter setting mode. HELLO, will show for two seconds, then automatically move to language. ENGLISH will show.
2. Press SET to confirm and move to beep sound ON/OFF. BEEP ON will show. ON flashes. Press the + or - button to turn the button beep sound off.
3. Press SET to confirm and move to 12/24 hour. The 12Hr will flash and FORMAT will show.
   Press the + or - button to choose 12 hour or 24 hour time format.
4. Press SET to confirm and move to the hour. The HOUR will flash. Press the + or - button to choose the hour.
5. Press SET to confirm and move to the minutes. The MINUTES will flash. Press the + or - button to choose the minutes.
   Once these steps are done, I will send you the second part of the instruction. But the steps will be pretty much the same, just different settings on the screen

Good
These are next:

1. Press SET to confirm and move to the year. The YEAR will show. 2020 will flash. Press the + or - button to change the year.
2. Press SET to confirm and move to the month. The MONTH will show. Month number will flash. Press the + or - button to change the month.
3. Press SET to confirm and move to the date. DATE will show. Date number will flash. Press the + or - button to change the date.
4. Press SET to confirm and move to Month/Date or Date/Month format. MONTH/DATE will flash. Press the + or - button to change to DATE/MONTH.
5. Press SET to confirm and move to the temperature unit. FAHRENHEIT will show. ̊F will flash.
   Press the + or - button if you prefer °C (Celsius).
6. Press SET to confirm and exit. THANK YOU will show for 2 seconds.

Good
After 10 seconds with no button press, the station returns to normal time display.

So then it should be working okay and the data on the device should be accurate
Is it working correct now, *****?

Great! I am glad the issue has been solved!
Is there anything else I can do for you today?