Updated: March 14, 2023
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by Anna Chernetska
Tech Expert & Writer
712 resolved issues
Verified Expert in:
Smartphones, Tablets, Apps, 4G/5G issues

I'm trying to connect my new vivoactive 4s but it keeps trying to connect my old (very old) garmin3

Hello, thank you for using Howly.
Are you attempting to pair it with the Garmin Connect app?

Customer Replay

Yes

Is this the first time you are setting up your Vivoactive?

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Customer Replay

Yes

And you entered the Pairing mode on the Vivoactive?

Customer Replay

I Uninstalled the app and reinstalled but it still looks for old Garmin 3. I have set my Bluetooth on phone to look for vivoactive 4s

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You also need to switch your Vivoactive into Pairing mode, did you do that?

Customer Replay

How please

Is your Vivoactive turned on at the moment?

Customer Replay

Yes

Please press and hold the Ⓑ button, then select ⚙ — Pair Phone to manually enter pairing mode

Customer Replay

I think I've got it. Just as well I've used a Garmin previously or I may not have navigated your instructions

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