Updated: May 05, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I’m having problems sending funds through Meta messaging to my sister

What do I have to do?

Short summary:

  1. Open your Messenger app.
  2. Tap your profile picture in the top left corner.
  3. Scroll down and tap "Facebook Pay."
  4. Tap on your payment method, then tap "Remove Card" or "Remove Account."
  5. After removing your payment method, add it again.
  6. Try sending the funds to your sister again.

Hello, thank you for using Howly.
Please specify what error you receive when you send funds?

Customer Replay

States it did not go through
unable to send

Please tell me, have you previously sent funds to your sister this way?

Customer Replay


And you haven't had this problem previously?

Customer Replay

no this is the first time

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Got it, I ask because there is a possibility that the issue may be on the part of the recipient of the funds

Customer Replay

she even sent a payment request

Got it
Please tell me, do you use a Facebook app or a web page?


Customer Replay

Facebook app

Top answer

Got it
Please follow these steps

  1. Open your Messenger app.
  2. Tap your profile picture in the top left.
  3. Scroll down and tap Facebook Pay.
  4. Tap on your payment method, then tap Remove Card or Remove Account.
  5. After please add your payment method again
Customer Replay


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Customer Replay


Ok, try sending now

Customer Replay

It went through thank you

No problem
Is there anything else I can do for you today?

Customer Replay

ok thank you have a nice day and weekend

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Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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