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I just got the IPhone 14 pro max 256gb I had a IPhone 11 Pro Max
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
If you have used all 256 GB of space, then you cannot add more memory to the phone.
How much space do you have in your IPhone 11 Pro Max?
I have not. The phone is new what created this problem
If I understand you right this problem appears during file's transfer.
How much do all your files weigh on your old phone?
There was space left on it is there a way to clear space off my phone can pictures, music, videos be removed?
Do you see my previous question?
Yes I what do you mean how much weight was on the 11
I mean how much space do you have on your iphone 11 and how many files do you have there
Ok I don’t know the exact amount but it was transferred and the 11 is inactive
OK
can you, please check it?
I’m checking the battery is low
I see.
Could you check the storage, please, not the battery?
If had known I would’ve had the 11 fully charged before contacting you
No worries.
Am I right that you have already transferred all the necessary files and are now confused with the free space left and want to check what could face that?
The 11 had 95.78 GB space available
Got it.
What have you got on 14 after transfer?
I had 197.87 GB available. I removed some pictures made some videos now it’s 126. GB available
Got it.
Is anything wrong to that?
so are you saying that’s it the available space left on the 14 is what it is
I think it is. Do you have all the necessary files, apps and photos?
Or is something missing?
there are some photos missing , but I have an abundance of videos, music, 69 and this message station applications
Got it.
That is good then. Can I help you with that?
Yes please
What exactly concern you?
Is there away this availability problem can be solved by removing something
To check your storage and the amount of occupied storage space by apps please proceed with these steps:
Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
Tap an app's name for more information about its storage. Cached data and temporary data might not be counted as usage.
There you can check what apps occupy the most storage and can delete them.
Thank you I will follow that advice
You are welcome!
Please take your time!
Thank you I appreciate your service
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Not now but my wife has the same new IPhone I’m glad you’re out there thanks again
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
Exactly
We are glad that you have resolved your issue using Howly!
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