Updated: March 25, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I just got the IPhone 14 pro max 256gb I had a IPhone 11 Pro Max

I transferred the information on the 11 to the 14. I am confused about the low space available on the 14. What must I do to get more space available on the new iPhone 14 pro max? What can I do to get more space available on my new iPhone 14 pro max 256

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
If you have used all 256 GB of space, then you cannot add more memory to the phone.
How much space do you have in your IPhone 11 Pro Max?


Customer Replay

I have not. The phone is new what created this problem

If I understand you right this problem appears during file's transfer.
How much do all your files weigh on your old phone?

Customer Replay

There was space left on it is there a way to clear space off my phone can pictures, music, videos be removed?

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Do you see my previous question?

Customer Replay

Yes I what do you mean how much weight was on the 11

I mean how much space do you have on your iphone 11 and how many files do you have there

Customer Replay

Ok I don’t know the exact amount but it was transferred and the 11 is inactive

can you, please check it?

Customer Replay

I’m checking the battery is low

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I see.
Could you check the storage, please, not the battery?

Customer Replay

If had known I would’ve had the 11 fully charged before contacting you

No worries.
Am I right that you have already transferred all the necessary files and are now confused with the free space left and want to check what could face that?

Customer Replay

The 11 had 95.78 GB space available

Got it.
What have you got on 14 after transfer?

Customer Replay

I had 197.87 GB available. I removed some pictures made some videos now it’s 126. GB available

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Got it.
Is anything wrong to that?

Customer Replay

so are you saying that’s it the available space left on the 14 is what it is

I think it is. Do you have all the necessary files, apps and photos?
Or is something missing?

Customer Replay

there are some photos missing , but I have an abundance of videos, music, 69 and this message station applications

Got it.
That is good then. Can I help you with that?

Customer Replay

Yes please

What exactly concern you?

Customer Replay

Is there away this availability problem can be solved by removing something

To check your storage and the amount of occupied storage space by apps please proceed with these steps:
Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses.
Tap an app's name for more information about its storage. Cached data and temporary data might not be counted as usage.
There you can check what apps occupy the most storage and can delete them.

Customer Replay

Thank you I will follow that advice

You are welcome!
Please take your time!

Customer Replay

Thank you I appreciate your service

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

Not now but my wife has the same new IPhone I’m glad you’re out there thanks again

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

Customer Replay


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