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I just downloaded the software and the internet is not anymore working for me
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
after installing the software I have problems going in steam and any other pages
Go on. What problems?
cant connect to internet
Alright, could you please tell me what software was it?
Vpnexpress
expressvpn
By "can't connect to internet" you mean actually pages that don't download at all or pages that download really slow?
Don’t download
Is that VPN program running right now?
seems like when I connect the expressvpn I have some issue
right now no
and all is working
And when it does, no internet connection?
Got it.
Yes
i download the software for gaming
everybody tell me ping bad
and I hear download expressvpn will help
sure
Have you connected to different countries through that VPN?
I will tell you my main problem
i have a steam gaming acount
i play games and pepole tell me you have high ping and kick me from game
I am now connected to vpn and steam is not connecting at all
cant launch a game
Got it, one second.
First of all, Steam prohibits the usage of VPNs.
☹️ oh so I now understand I waisted my money on it
It can get you banned.
And to be honest, VPNs usually make your connection significantly slower.
how can I get my ping faster and not spike in games
Do you use speed test websites?
nope
do you have support of someone connecting to my pc and fix this issue of ping?
https://www.speedtest.net/global-index
Can you first tell me what your average internet speed is?
Will show you a test
I have a issue now connecting to Internet with a cable
only wifi
this vpn made me problems
What do you mean exactly?
I will remove the software
Okay, but perhaps you could just try another Internet provider?
then will connect internet and make speed test and shjw
You don't have to remove the software.
You can just turn it off.
it’s not letting me
somthing is bad
1 min will try
Please, give me some details about that.
From when I downloaded the von and connect it
I have problem with the internet
even when I disconnect still
i am restarting the computer and hope we will be connecting
Alright.
1 min
Sure.
I restarted computer
but can’t connect to internet now
somthing happended from when I installed it
Understood.
ok wait
ok now
will test
Great.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5944332
This is now
i will do agian
Okay.
i have 100mb speed but I abs getting only 52.7
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4968256
I see.
It's not that bad, actually. But I understand your frustration.
Wait that was with Wi-Fi
No it’s ok
but still in games I spike
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2774449
ping red
What is the lower number there?
ping
9
5.2mb is upload speed
That's where the problem is. The upload speed.
ok how can fix that
If it always was the same, I'd suggest avoiding VPNs as they lower your speed.
Ok
and what is to do so will be more fast?
And I guess you could also check whether some other internet provider can be more efficient.
listen
first of all I and super happy to get your service
this is somthing I had never had beifre
so much passion so glad
thanks
No problem.
i appreciate this
Would you be so kind to rate this chat then? You can do that by taping the "Rate expert" button on the top of the chat window.
you have a great day
yes
Thanks, you too!
Come back whenever you need.
😎
See you!
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