Created: November 9, 2022

I just downloaded the software and the internet is not anymore working for me

Last Edit: November 9, 2022
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
after installing the software I have problems going in steam and any other pages
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Go on. What problems?
Customer Reply
cant connect to internet
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Alright, could you please tell me what software was it?
Customer Reply
Vpnexpress
expressvpn
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
By "can't connect to internet" you mean actually pages that don't download at all or pages that download really slow?
Customer Reply
Don’t download
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Is that VPN program running right now?
Customer Reply
seems like when I connect the expressvpn I have some issue
right now no
and all is working
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
And when it does, no internet connection?
Got it.
Customer Reply
Yes
i download the software for gaming
everybody tell me ping bad
and I hear download expressvpn will help
sure
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Have you connected to different countries through that VPN?
Customer Reply
I will tell you my main problem
i have a steam gaming acount
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Ok.
Customer Reply
i play games and pepole tell me you have high ping and kick me from game
I am now connected to vpn and steam is not connecting at all
cant launch a game
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Got it, one second.
First of all, Steam prohibits the usage of VPNs.
Customer Reply
☹️ oh so I now understand I waisted my money on it
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
It can get you banned.
And to be honest, VPNs usually make your connection significantly slower.
Customer Reply
how can I get my ping faster and not spike in games
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you use speed test websites?
Customer Reply
nope
do you have support of someone connecting to my pc and fix this issue of ping?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
https://www.speedtest.net/global-index
Can you first tell me what your average internet speed is?
Customer Reply
Will show you a test
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Ok.
Customer Reply
I have a issue now connecting to Internet with a cable
only wifi
this vpn made me problems
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What do you mean exactly?
Customer Reply
I will remove the software
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay, but perhaps you could just try another Internet provider?
Customer Reply
then will connect internet and make speed test and shjw
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You don't have to remove the software.
You can just turn it off.
Customer Reply
it’s not letting me
somthing is bad
1 min will try
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please, give me some details about that.
Customer Reply
From when I downloaded the von and connect it
I have problem with the internet
even when I disconnect still
i am restarting the computer and hope we will be connecting
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Alright.
Customer Reply
1 min
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Sure.
Customer Reply
I restarted computer
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Ok.
Customer Reply
but can’t connect to internet now
somthing happended from when I installed it
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Understood.
Customer Reply
ok wait
ok now
will test
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 5944332
This is now
i will do agian
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Okay.
Customer Reply
i have 100mb speed but I abs getting only 52.7
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4968256
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I see.
It's not that bad, actually. But I understand your frustration.
Customer Reply
Wait that was with Wi-Fi
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Oh.
Customer Reply
No it’s ok
but still in games I spike
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2774449
ping red
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
What is the lower number there?
Customer Reply
ping
9
5.2mb is upload speed
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
That's where the problem is. The upload speed.
Customer Reply
ok how can fix that
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
If it always was the same, I'd suggest avoiding VPNs as they lower your speed.
Customer Reply
Ok
and what is to do so will be more fast?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
And I guess you could also check whether some other internet provider can be more efficient.
Customer Reply
listen
first of all I and super happy to get your service
this is somthing I had never had beifre
so much passion so glad
thanks
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
No problem.
Customer Reply
i appreciate this
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Would you be so kind to rate this chat then? You can do that by taping the "Rate expert" button on the top of the chat window.
Customer Reply
you have a great day
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thanks, you too!
Come back whenever you need.
Customer Reply
😎
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
See you!