Created: January 9, 2023

I have to reset my modem every day

I have Internet access on my phone but not on my TV why is this it’s very frustrating when you unplug and wait and unplug and wait and then plug it back in and it still doesn’t work I pay for this service every month I should not have to reset every day
Last Edit: January 24, 2023
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Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****.
Customer Reply
I have to reset my modem every day today Modem
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok I got you, how long are you owning this modem?
Customer Reply
Less than a year
Daniel Moore
Daniel Moore Tech Expert & Writer
Got you. What does your provider say to you? Have they sent to you any repair specialist to check it for any defect?
Customer Reply
No Haven’t talked to her brighter since I went in there last year to pick this up
Him or her
The technician came out and hook them up for me and check my cables
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok, but I still need to know what is your internet provider.
Customer Reply
Spectrum
Daniel Moore
Daniel Moore Tech Expert & Writer
Ok. Allow me a moment.
We need to try to not just turn it on and off, but a little more. Please follow the instruction and keep me updated:
Unplug your Spectrum modem from the wall. Unplug any cords connecting your modem and router. Wait 60 seconds. Plug your devices back in and wait for the Wi-Fi and internet signal lights to turn green.
Customer Reply
Working now I’ve always like spectrum very much just frustrating sometimes
Daniel Moore
Daniel Moore Tech Expert & Writer
That's fine. Please take care and have a nice day.
Customer Reply
I will keep your instructions for next time if I have a problem thank you so much and have a great day
Daniel Moore
Daniel Moore Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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