Updated: March 17, 2023
Was it helpful?
by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I have received an email from Apple ID saying that they need to reactivate my card to as it is not responding

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Are you referring to an Apple Pay card?

Customer Replay


What card are you referring to then? No need for numbers. Just what kind of a card are we talking about.

Customer Replay

Credit card

banner 3

It's linked to your Apple Pay, correct?

Customer Replay

No. once a month 4 amounts are taken out to pay the 4 a/c's that we have

Okay, how is it linked to Apple ID then? Can you please elaborate?


Customer Replay

This is becoming very hard. We have 4 accounts which we get an invoice via email that have to be paid

4 Apple accounts or something else?

Customer Replay

these amounts are taken from our normal bank credit card automaticaly

banner 6

Please note that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue and we're not affiliated with any other company. May I have the name of the service you are referring to?
Oh, I see.

Customer Replay

They are for icloud music , icloud storage and icloud dropbox

Understood, thanks!
Can you perhaps send me a screenshot of that email from Apple ID?
I need it to get a full picture of what's going on exactly.

Customer Replay

I would if I knew how. Not that good at that sort of thing
Can you give me an email that I can forward to

To take a screenshot on your computer you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Or you can send it to our email, yes. help@howly.com

Customer Replay

lets try

banner 9

Take your time, I'll be here if you need me.

Customer Replay

can't find the windows button?

It's usually located near the left Alt button.

Customer Replay


Customer Replay

yes not sure how to get into C:Users page

Alternatively, you can find the "Paint" app in your search bar (lower-left corner of your screen), near the Windows button.
Once you have found the app, please click on it and press "Ctrl" and "V" simultaneously to paste the screenshot in Paint.

Customer Replay

no can not find

Can you forward that email from Apple to our email then, please?

Customer Replay

can you tell me the email?

Sure! help@howly.com

Customer Replay

Doing it now

Great, take your time.

Customer Replay

On it's way

Is *****@icloud.com the email address you received the message from?

Customer Replay

Appears to be

This seems like a scam letter.
I suggest blocking that user so that they don't trouble you again.

Customer Replay

OK thanks

No problem!
Is there perhaps anything else I can do for you today?

Customer Replay

Do you have a reference for this conversation

A reference? Can you please clarify what do you mean?

Customer Replay

Just so that if need be we can come back to this coversation

Oh, got it.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.

Customer Replay

Good Thank you Thank you for your help That completes our discussion

You're welcome!
Is there anything else I can do for you today?

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your iOS problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info