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I have received an email from Apple ID saying that they need to reactivate my card to as it is not responding
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Are you referring to an Apple Pay card?
No
What card are you referring to then? No need for numbers. Just what kind of a card are we talking about.
Credit card
It's linked to your Apple Pay, correct?
No. once a month 4 amounts are taken out to pay the 4 a/c's that we have
Okay, how is it linked to Apple ID then? Can you please elaborate?
This is becoming very hard. We have 4 accounts which we get an invoice via email that have to be paid
4 Apple accounts or something else?
these amounts are taken from our normal bank credit card automaticaly
Please note that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue and we're not affiliated with any other company. May I have the name of the service you are referring to?
Oh, I see.
They are for icloud music , icloud storage and icloud dropbox
Understood, thanks!
Can you perhaps send me a screenshot of that email from Apple ID?
I need it to get a full picture of what's going on exactly.
I would if I knew how. Not that good at that sort of thing
Can you give me an email that I can forward to
To take a screenshot on your computer you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Or you can send it to our email, yes. help@howly.com
lets try
Take your time, I'll be here if you need me.
can't find the windows button?
It's usually located near the left Alt button.
yes
Found it?
yes not sure how to get into C:Users page
Alternatively, you can find the "Paint" app in your search bar (lower-left corner of your screen), near the Windows button.
Once you have found the app, please click on it and press "Ctrl" and "V" simultaneously to paste the screenshot in Paint.
no can not find
Can you forward that email from Apple to our email then, please?
can you tell me the email?
Sure! help@howly.com
Doing it now
Great, take your time.
On it's way
Thanks.
Is *****@icloud.com the email address you received the message from?
Appears to be
This seems like a scam letter.
I suggest blocking that user so that they don't trouble you again.
OK thanks
No problem!
Is there perhaps anything else I can do for you today?
Do you have a reference for this conversation
A reference? Can you please clarify what do you mean?
Just so that if need be we can come back to this coversation
Oh, got it.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Good Thank you Thank you for your help That completes our discussion
You're welcome!
Is there anything else I can do for you today?
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