Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you referring to an Apple Pay card?
Are you referring to an Apple Pay card?
Customer Reply
No
What card are you referring to then? No need for numbers. Just what kind of a card are we talking about.
Customer Reply
Credit card
It's linked to your Apple Pay, correct?
Customer Reply
No. once a month 4 amounts are taken out to pay the 4 a/c's that we have
Okay, how is it linked to Apple ID then? Can you please elaborate?
Customer Reply
This is becoming very hard. We have 4 accounts which we get an invoice via email that have to be paid
4 Apple accounts or something else?
Customer Reply
these amounts are taken from our normal bank credit card automaticaly
Please note that we are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue and we're not affiliated with any other company. May I have the name of the service you are referring to?
Oh, I see.
Oh, I see.
Customer Reply
They are for icloud music , icloud storage and icloud dropbox
Understood, thanks!
Can you perhaps send me a screenshot of that email from Apple ID?
I need it to get a full picture of what's going on exactly.
Can you perhaps send me a screenshot of that email from Apple ID?
I need it to get a full picture of what's going on exactly.
Customer Reply
I would if I knew how. Not that good at that sort of thing
Can you give me an email that I can forward to
Can you give me an email that I can forward to
To take a screenshot on your computer you need to press the Windows + Print Screen keys on your keyboard at the same time. For some keyboards, you may see other signs marked along with Print Screen. In this case, you need to press the Fn key simultaneously when capturing. The captured screenshot will be saved in C:UsersADMINPicturesScreenshots as a PNG image.
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Or you can send it to our email, yes. help@howly.com
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Or you can send it to our email, yes. help@howly.com
Customer Reply
lets try
Take your time, I'll be here if you need me.
Customer Reply
can't find the windows button?
It's usually located near the left Alt button.
Customer Reply
yes
Found it?
Customer Reply
yes not sure how to get into C:Users page
Alternatively, you can find the "Paint" app in your search bar (lower-left corner of your screen), near the Windows button.
Once you have found the app, please click on it and press "Ctrl" and "V" simultaneously to paste the screenshot in Paint.
Once you have found the app, please click on it and press "Ctrl" and "V" simultaneously to paste the screenshot in Paint.
Customer Reply
no can not find
Can you forward that email from Apple to our email then, please?
Customer Reply
can you tell me the email?
Sure! help@howly.com
Customer Reply
Doing it now
Great, take your time.
Customer Reply
On it's way
Thanks.
Is *****@icloud.com the email address you received the message from?
Is *****@icloud.com the email address you received the message from?
Customer Reply
Appears to be
This seems like a scam letter.
I suggest blocking that user so that they don't trouble you again.
I suggest blocking that user so that they don't trouble you again.
Customer Reply
OK thanks
No problem!
Is there perhaps anything else I can do for you today?
Is there perhaps anything else I can do for you today?
Customer Reply
Do you have a reference for this conversation
A reference? Can you please clarify what do you mean?
Customer Reply
Just so that if need be we can come back to this coversation
Oh, got it.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
You can save this chat as a bookmark in your browser, or copy the link in your address bar and paste it to any place you'd like.
Customer Reply
Good Thank you Thank you for your help That completes our discussion
You're welcome!
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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