Updated: March 17, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I have Office pro 2016 and Outlook does not work

I wondered if I just put the licence key in again it might rework? But I cannot find where I put the licence key

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

Likewise - hopefully I will be sorted today

Let me help you with this!:)

Customer Replay

Do you require anything further from me?

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I have some questions!:)
Did you try to redeem this key?

Customer Replay

What do you mean "redeem". I have Office Pro 2016 set up on my PC and then one day Outlook stopped working and I have to get my emails online - while this is okay it is not preferable. Now I am wondering if I just re-enter the key Outlook might come to life again. But I could not find where to enter the key so have not been able to prove it.

I am so sorry! Do you have this key?

Customer Replay


Okay!:) Thank you.

Customer Replay

So, how do I re-enter it?

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Do you have Microsoft account?

Customer Replay

Not now. I used to have one years ago when I used Office 365


Let us try this way:

  1. Step 1: Go to www.office.com/setup
  2. Step 2: Sign in with your Microsoft account, or create one if you don't have one. Be
    sure to remember this account so that you can install or reinstall Office later, without a product key.
  3. Step 3: Enter your product key, without hyphens, if prompted. If you don't see the option to enter your product key, it was entered for you automatically.
Customer Replay

Okay I will try this.

Let me know the result!:)
Step 4: Follow the prompts to finish the redemption process.

Customer Replay

Thanks. All good now.

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I am so pleased to see your issue got resolved!

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