Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Likewise - hopefully I will be sorted today
Let me help you with this!:)
Customer Reply
Do you require anything further from me?
I have some questions!:)
Did you try to redeem this key?
Did you try to redeem this key?
Customer Reply
What do you mean "redeem". I have Office Pro 2016 set up on my PC and then one day Outlook stopped working and I have to get my emails online - while this is okay it is not preferable. Now I am wondering if I just re-enter the key Outlook might come to life again. But I could not find where to enter the key so have not been able to prove it.
I am so sorry! Do you have this key?
Customer Reply
Yes.
Okay!:) Thank you.
Customer Reply
So, how do I re-enter it?
Do you have Microsoft account?
Customer Reply
Not now. I used to have one years ago when I used Office 365
Thanks.
Let us try this way:
Step 1: Go to www.office.com/setup
Step 2: Sign in with your Microsoft account, or create one if you don't have one. Be
sure to remember this account so that you can install or reinstall Office later, without a product key.
Step 3: Enter your product key, without hyphens, if prompted. If you don't see the option to enter your product key, it was entered for you automatically.
Let us try this way:
Step 1: Go to www.office.com/setup
Step 2: Sign in with your Microsoft account, or create one if you don't have one. Be
sure to remember this account so that you can install or reinstall Office later, without a product key.
Step 3: Enter your product key, without hyphens, if prompted. If you don't see the option to enter your product key, it was entered for you automatically.
Customer Reply
Okay I will try this.
Let me know the result!:)
Step 4: Follow the prompts to finish the redemption process.
Step 4: Follow the prompts to finish the redemption process.
Customer Reply
Thanks. All good now.
I am so pleased to see your issue got resolved!
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