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I have no internet
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I have resett switched off and on
You've restarted your modem and router and it didn't help, correct?
Yes
Okay
How long did you wait after unplugging the cable?
About 30 seconds the first time and longer the second time
Okay, good
Do you see the lights on the equipment now?
Yes
Noted
They are green nothing green and orange
Got it
Are you connected to Wi-Fi but have no internet connection?
I think so not sure
Okay
Is this your mobile data you're on?
Yes
Have you checked on your other devices if they are connected to your main Wi-Fi?
I am not an expert
Do you have a computer?
Yes
Please, could you check if it shows that it's connected to your main Wi-Fi or does it show no connection at all?
It tells me no internet
Got it, thank you
We can try resetting your router to its factory settings. Please note that all parameters, such as the name and the password of the Wi-Fi network will revert to the ones printed on the bottom of your router after this.
To reset it, take a look at the back of the device - there should be either a small button or a pinhole labeled “Reset” with the button being inside of it. Press and hold the reset button for 15 seconds, using the paperclip, if necessary. After that, release the button and wait 5-10 minutes for the router to finish rebooting and try connecting to your Wi-Fi to test the connection.
Here is what you'll need to find on the router
I think it might be working now i have four green lights
Great. Please, check the connection on your computer now
Go to some website to see if it opens and works fine
I think it is ok
Perfect
Do you have any additional questions I can help you with?
Yes it is working now thanks
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!
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