Updated: March 25, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I have no internet

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I have resett switched off and on

author

You've restarted your modem and router and it didn't help, correct?

Customer Replay

Yes

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author

Okay
How long did you wait after unplugging the cable?

Customer Replay

About 30 seconds the first time and longer the second time

author

Okay, good
Do you see the lights on the equipment now?

Customer Replay

Yes

Customer Replay

They are green nothing green and orange

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author

Got it
Are you connected to Wi-Fi but have no internet connection?

Customer Replay

I think so not sure

author

Okay
Is this your mobile data you're on?

Customer Replay

Yes

author

Have you checked on your other devices if they are connected to your main Wi-Fi?

Customer Replay

I am not an expert

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author

Do you have a computer?

Customer Replay

Yes

author

Please, could you check if it shows that it's connected to your main Wi-Fi or does it show no connection at all?

Customer Replay

It tells me no internet

author

Got it, thank you
We can try resetting your router to its factory settings. Please note that all parameters, such as the name and the password of the Wi-Fi network will revert to the ones printed on the bottom of your router after this.
To reset it, take a look at the back of the device - there should be either a small button or a pinhole labeled “Reset” with the button being inside of it. Press and hold the reset button for 15 seconds, using the paperclip, if necessary. After that, release the button and wait 5-10 minutes for the router to finish rebooting and try connecting to your Wi-Fi to test the connection.
Here is what you'll need to find on the router

image

Customer Replay


I think it might be working now i have four green lights

author

Great. Please, check the connection on your computer now
Go to some website to see if it opens and works fine

Customer Replay

I think it is ok

author

Perfect
Do you have any additional questions I can help you with?

Customer Replay

Yes it is working now thanks

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks

author

Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you! Have a nice one!

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589 resolved issues
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