I have my Oculus on but the only thing I see is my room like a black and white TV screen

I can't get my profile or anything else to come up on the VR screen. I have tried pushing every button on the handsets already.

Christine Tomas

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay

*****

Christine Tomas

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Thanks, I have been using the TRIPP app quite a lot lately and it hasn't had an exit for me to leave to game after I do the nighttime relaxation calming routine, so I have just been taking off the headset and turning it off. When I tried to turn my Oculus back on the only thing that comes on my VR screen is the room I'm sitting in looking like a black and white TV screen, no profile, no apps, nothing to utilize anytime in VR at all and I don't know how to get any of that back.

Christine Tomas

Thank you for the provided information!
Perform a hard reboot.

If pressing the power button results in a black screen, press and hold the power button for at least 10 seconds.
Holding the power button down will cause the Oculus Quest to undergo a hard reboot, which can fix many issues like the black screen of death.

Customer Replay

Let's see what happens
All my stuff is back on my screen! I appreciate your assistance with this and thank you very much. I will be 70 years old next month and I'm not too tech savvy, but I really do enjoy my VR relaxation and fun.