Updated: March 18, 2023
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by Christine Tomas
Tech Expert & Writer
1461 resolved issues
Verified Expert in:
Smartphones, Networks, Tablets, Computers

I have my Oculus on but the only thing I see is my room like a black and white TV screen

I can't get my profile or anything else to come up on the VR screen. I have tried pushing every button on the handsets already.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Thanks, I have been using the TRIPP app quite a lot lately and it hasn't had an exit for me to leave to game after I do the nighttime relaxation calming routine, so I have just been taking off the headset and turning it off. When I tried to turn my Oculus back on the only thing that comes on my VR screen is the room I'm sitting in looking like a black and white TV screen, no profile, no apps, nothing to utilize anytime in VR at all and I don't know how to get any of that back.


Thank you for the provided information!
Perform a hard reboot.

  1. If pressing the power button results in a black screen, press and hold the power button for at least 10 seconds.
  2. Holding the power button down will cause the Oculus Quest to undergo a hard reboot, which can fix many issues like the black screen of death.
Customer Replay

Let's see what happens
All my stuff is back on my screen! I appreciate your assistance with this and thank you very much. I will be 70 years old next month and I'm not too tech savvy, but I really do enjoy my VR relaxation and fun.

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I was happy to help!

Customer Replay

You did GOOD!

Is there anything else I can do for you today?

Customer Replay

NOPE, enjoy the remainder of your day!

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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