Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Please describe your request with as many details as possible for me to get the whole picture of the situation.
Customer Reply
Thanks, I have been using the TRIPP app quite a lot lately and it hasn't had an exit for me to leave to game after I do the nighttime relaxation calming routine, so I have just been taking off the headset and turning it off. When I tried to turn my Oculus back on the only thing that comes on my VR screen is the room I'm sitting in looking like a black and white TV screen, no profile, no apps, nothing to utilize anytime in VR at all and I don't know how to get any of that back.
Thank you for the provided information!
Perform a hard reboot.
1. If pressing the power button results in a black screen, press and hold the power button for at least 10 seconds.
2. Holding the power button down will cause the Oculus Quest to undergo a hard reboot, which can fix many issues like the black screen of death.
Perform a hard reboot.
1. If pressing the power button results in a black screen, press and hold the power button for at least 10 seconds.
2. Holding the power button down will cause the Oculus Quest to undergo a hard reboot, which can fix many issues like the black screen of death.
Customer Reply
Let's see what happens
All my stuff is back on my screen! I appreciate your assistance with this and thank you very much. I will be 70 years old next month and I'm not too tech savvy, but I really do enjoy my VR relaxation and fun.
All my stuff is back on my screen! I appreciate your assistance with this and thank you very much. I will be 70 years old next month and I'm not too tech savvy, but I really do enjoy my VR relaxation and fun.
I was happy to help!
Customer Reply
You did GOOD!
🙂👍
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
NOPE, enjoy the remainder of your day!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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