Updated: March 17, 2023
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by Pavlo Mykytas
Tech Expert & Writer
1142 resolved issues
Verified Expert in:
Networks, Tablets, Computers, Windows issues

I have lg thinQ dryer and it starts working for about 5 mins and then stops drying

I have tried to reboot it by turning off and leaving for 5 mins but the same thing happens

Hello, thank you for using Howly.
Can I have the full name of your dryer model, please?

Customer Replay

heat pump 9kg LG ThinQ


Got it
Please, could you specify what symbol you're referring to?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2452326
that’s what’s flashing about 5 mins of being turned on

Please follow the instructions

  1. Unplug the dryer.
  2. While the dryer is unplugged, PRESS and HOLD the POWER/START button for 5 seconds, then hold down the PLAY/PAUSE button for 5 seconds.
Customer Replay

Ok I’ll try that, give me a few minutes and I’ll get back to you

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Customer Replay

now what

Did you follow the instructions?

Customer Replay

Yes I e unplugged machine and held buttons for 5 secs each

Now plug it back and try to start the dryer

Customer Replay

ok shall do, give me a few minutes please

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Customer Replay

It will take 5 minutes to get to the point where it may stop again. Is that ok?

Do not worry
Please keep me updated

Customer Replay

I will

Customer Replay

Same thing has happened, I’ll try restart again?

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Have you checked if the water collector is full?

Customer Replay

I’ll do that, is it easy to empty

Yes, should be

Customer Replay

it was full. Just emptied it and trying again.

Okay, keep me updated

Customer Replay

That worked thank you

Good! Is there anything else I can do for you today?

Customer Replay

no thanks you’ve been excellent help

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

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