Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Which service are you referring to? Do you see the company name on the bank statement?
It just says Britbox subscription London
Okay.Thank you!
Do you confirm that you've subscribed to this service? Or was it an unauthorized charge?
In certainly didn't authorize a subscription for £59 99p
especillay twice.
Okay, I see. And you want to refund it, right?
Yes both of them and then see if I can join Britbox properly I think their website for dunces like me are very poor.
The last question - how did you pay for your membership? Was it by credit/debit card or was it another payment method?
I preume by Visa Card which is again unusual as I normally would pay by PayPal
It wasn't Google Pay, right?
No definitely not
Okay, gotcha!
This service has a very unstraight refund policy. They give instructions on how to cancel the subscription without getting a refund. So in order to get your money back, you need to submit a form.
Please, click on the blue word link and follow the on-screen instructions: https://help.britbox.com/hc/en-us/requests/new?request_from_search=true&ticket_form_id=360005586994
Is everything clear with provided instructions, *****?
I have followed your instructions and have received a message to say my request was successful didn' say when they would reimburse me
Great! You must wait for their email. Please, check your inbox within 24 hours, and do not cancel your subscription until you get response.
Thankyou at 80yrs old i find all this technology just uvable to comprehend sometime Thank's for your help much appreciated
You are welcome, *****! It was a pleasure!
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