I have just received my Bank Statement and notice that £59 99p was taken out one the16th May 2022 and again a week later on the 23rd of May

Am mystified with this as I was supposed to have a months free trial, I was able to watch on my lap top but unable to get it on my TV i am 80yrs ld and very much a technophobe in these matters what should I do now?

Christine Tomas

Hello, thank you for using our service, my name is Christine I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Christine Tomas

Nice to meet you, *****!
Which service are you referring to? Do you see the company name on the bank statement?

Customer Replay

It just says Britbox subscription London

Christine Tomas

Okay.Thank you!
Do you confirm that you've subscribed to this service? Or was it an unauthorized charge?

Customer Replay

In certainly didn't authorize a subscription for £59 99p
especillay twice.

Christine Tomas

Okay, I see. And you want to refund it, right?

Customer Replay

Yes both of them and then see if I can join Britbox properly I think their website for dunces like me are very poor.

Christine Tomas

The last question - how did you pay for your membership? Was it by credit/debit card or was it another payment method?

Customer Replay

I preume by Visa Card which is again unusual as I normally would pay by PayPal

Christine Tomas

It wasn't Google Pay, right?

Customer Replay

No definitely not

Christine Tomas

Okay, gotcha!
This service has a very unstraight refund policy. They give instructions on how to cancel the subscription without getting a refund. So in order to get your money back, you need to submit a form.
Please, click on the blue word link and follow the on-screen instructions: https://help.britbox.com/hc/en-us/requests/new?request_from_search=true&ticket_form_id=360005586994
Is everything clear with provided instructions, *****?

Customer Replay

I have followed your instructions and have received a message to say my request was successful didn' say when they would reimburse me

Christine Tomas

Great! You must wait for their email. Please, check your inbox within 24 hours, and do not cancel your subscription until you get response.

Customer Replay

Thankyou at 80yrs old i find all this technology just uvable to comprehend sometime Thank's for your help much appreciated

Christine Tomas

You are welcome, *****! It was a pleasure!
Do you have any additional questions I can help you with?