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I have just intalled the new sim card as part of the upgrade, and now I'm not connected to a network
Short summary:
- Open the Visible app on your device and log into your account.
- Ensure all items on the activation checklist are marked as completed.
- Tap the "Activate" button in the app and follow the on-screen instructions.
- If the issue persists, visit the Visible website to verify your plan and payment details.
- Return to the Visible app and try the activation process again.
Hello, thank you for using Howly.
Can you please clarify what is your SIM provider?
visible
Also, have you tried fixing the issue by yourself in any way so far?
no just installed it, it needs to be activated
Got it, and do you have WiFi at your home?
yes
Okay, great! Is your phone connected to the WiFi by any chance?
yes
Do you have Visible app on your device ?
yes
Great!
Please follow:
- Tap the app and log into your account.
- Make sure all of the items on the activation checklist are checked off.
- Press the blue Activate button.
- Follow the on-screen instructions.
- Rejoice.
the app does not open
What does it say?
now it is saying the info does not match what is on file
Have you verified the Visible plan and payment method, before clicking Activation button?
it hasn't asked me to do that, , and there is no option to do so
Got you!
In this case you will need to contact Visible, to check your information,if there is any changes there
Please go here: https://www.visible.com/help/connect
I made it to the payment plan
it looks like this worked, it says connecting to network
Oh, that is amazing
thank you for your help
Is there anything else I can do for you today?
all good!!!
Have a great one!
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