Hello, thank you for using Howly.
Can you please clarify what is your SIM provider?
Also, have you tried fixing the issue by yourself in any way so far?
no just installed it, it needs to be activated
Got it, and do you have WiFi at your home?
Okay, great! Is your phone connected to the WiFi by any chance?
Do you have Visible app on your device ?
the app does not open
What does it say?
now it is saying the info does not match what is on file
Have you verified the Visible plan and payment method, before clicking Activation button?
it hasn't asked me to do that, , and there is no option to do so
I made it to the payment plan
it looks like this worked, it says connecting to network
Oh, that is amazing
thank you for your help
Is there anything else I can do for you today?
Have a great one!
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