Updated: March 18, 2023
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by Maksym Prykhodchenko
Tech Expert & Writer
492 resolved issues
Verified Expert in:
Smartphones, Gadgets, Laptops issues

i have just brought a new computer and monitor and i can not get the monitor to work until i close screen down on the computer

The computer is a MacBookPro

Hello, thank you for contacting Howly I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Do I understand correctly, do you have a MacBook and external monitor for it?


Customer Replay

Konic monitor? Got it.
Try using Command + F1 to toggle mirroring on/off. You must be logged into a macOS user account before this key combo will work.
Please let me know once it's done.

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Thank you that work

Customer Replay

Great to hear:)
Is there anything else I can do for you today?

not at the moment thank you, have a nice day

Customer Replay

You too!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

Customer Replay


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