Hello, thank you for using Howly.
Can you please specify both the brand and the model of your wife's device?
Kindle WiFi Touch Paperwhite
Unfortunately, Amazon does not make it easy to reset your Kindle passcode. If you've forgotten it, you'll need to erase the Kindle and start over.
Enter 111222777 into the passcode field, but this will erase your Kindle and restore it to factory settings
OK
Can I help you with anything else?
No Thankyou, just need to sort out the access again
If you have any issues with this or any other case, please do not hesitate to contact us in chat again
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