I have been trying to pay my bill for over a week and still haven't got it paid yet
Hello, thank you for using Howly.
Please, could you specify what service you're referring to?
My Instant Ink account
Got it
What troubleshooting have you done so far?
I have tried to log into my account and not successful. I have called multiple times over the past week with no progress.
Understood, could you please tell me why were you unable to log into your account?
It would come to the page and the circle prompt would go round and round and would not boot up. Also,if it did boot up, it would not let me update my account and I don't know why.
Noted
Could you please tell me which device have you used tp log in?
All I want is to pay my bill and be able to print. I use my phone because I can't use my laptop right now. It is in the shop.
I would ask you to do the following, please:
On your Android phone or tablet, open the Chrome app
- At the top right, tap More.
- Tap History and then Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and site data" check the box.
- Tap Clear data.
Please, note, using this option may delete some information stored at your Google Chrome app.
Ok
Please, let me know if you would have any questions
Ok, it is cleared
It worked and I was able to change my payment information
Is there anything else I can do for you today?
No,thanks for your help.
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