I have been trying to pay my bill for over a week and still haven't got it paid yet

I have also tried to put in my credit card information and that hasn't helped either. I want to be able to print.

Oliver Maslou

Hello, thank you for using Howly.
Please, could you specify what service you're referring to?

Customer Replay

My Instant Ink account

Oliver Maslou

Got it
What troubleshooting have you done so far?

Customer Replay

I have tried to log into my account and not successful. I have called multiple times over the past week with no progress.

Oliver Maslou

Understood, could you please tell me why were you unable to log into your account?

Customer Replay

It would come to the page and the circle prompt would go round and round and would not boot up. Also,if it did boot up, it would not let me update my account and I don't know why.

Oliver Maslou

Noted
Could you please tell me which device have you used tp log in?

Customer Replay

All I want is to pay my bill and be able to print. I use my phone because I can't use my laptop right now. It is in the shop.

Oliver Maslou

I would ask you to do the following, please:
On your Android phone or tablet, open the Chrome app

At the top right, tap More.
Tap History and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and site data" check the box.
Tap Clear data.
Please, note, using this option may delete some information stored at your Google Chrome app.

Customer Replay

Oliver Maslou

Please, let me know if you would have any questions

Customer Replay

Ok, it is cleared
It worked and I was able to change my payment information