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I have an iPhone 3SE and the display on the keyboard just enlarged to a point that I cannot even enter my password to get into the phone to make adjustments
Short summary:
- Press and hold the Lock/Power button (on the right side of the phone) until the power-off slider appears.
- Drag the slider to turn off your device.
- Wait 30 seconds before turning your device back on.
- To turn your device back on, press and hold the Lock/Power button until you see the Apple logo.
- If the issue persists, try pressing and releasing the Volume Up and Volume Down buttons, followed by the Lock/Power button to turn off the phone.
- Wait 30 seconds before turning your device back on.
Hello, thank you for using Howly.
What troubleshooting have you done so far?
none, I cannot get into anything,
Can you please close your keyboard window?
How do I do that all I have open is our discussion
I mean, can you see the keyboard on your iPhone device?
no, I cannot even get into the phone, the numbers are too big for me to enter the numbers and I am unable to scroll over
Could you please open the numbers and place two fingers on the floating keyboard? Then try to spread your fingers apart to enlarge the keyboard back to its normal size, then let go
no, it is not doing anything
I see, thank you!
Have you tried to restart your phone?
I know this is going to sound silly bout I am not sure where the on/off swith is
It is okay, do not worry
Try to do the following steps:
- Press and hold the side button until the power-off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off.
- To turn your device back on, press and hold the side button until you see the Apple logo.
which side is the button on, there are two buttons on the left side, for volume and there ios one on the right side, that when I press it says emergency and I am afraid of having the phone call EMS
I see
- Press and release the Volume Up button.
- Press and release the Volume Down button.
- Now, press and hold the Lock/Power button.
I have been able to get into the phone, the print is still large there is a button that says shut down I will press that
Please, try it
It just brought me back to the passcode sign it, I will try the option you gave me, I gather that the lock/power button is the one on the right side?
Yes, it is
ok I think it has shut down
Great, then try to turn on your device
It is all fixed, thank you so much for your help
Great to heat it!
Is there anything else I can do for you today?
no I am happy as can be, I hope you have a wonderful day
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