Updated: March 27, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I have a Samsung Galaxy A42 5G phone and it has muted all sounds on my phone

I cannot find in settings how to get the sounds back on. I cannot make or receive any phone calls because no one can hear me.

Hello, thank you for using Howly.
Have you already tried any ways to resolve the issue with your Samsung Galaxy A42?


Customer Replay

I have gone into settings, then sounds and it says that all sounds are muted. I did not do it, the phone actually did it. It happened a couple of weeks ago and I had to go to the Verizon Store and pay them to corrrect the problem. Please help me out.

Got you
Please, try to do the following:

  1. Open the Settings app on your phone and go to Sounds and vibration.
  2. Set the Sound mode to Sound.
  3. Next, tap on Volume and use the sliders to increase the volume level.
Customer Replay

The phone will not allow me to turn on sound. I can get the vibrate to light up but not the sound button. Also, there is a note underneath that bar and this is what it says "Mute all sounds turned on".

May I ask you to provide me a screenshot of that, please?
To take a screenshot: Press and hold the power key and the volume down key simultaneously. The screen will flash and your screenshot will be saved.

Customer Replay

Hold on,
Somehow my phone is now in safe mode and I cannot get to all my icons. HELP!!!!
Okay I restarted the phone and it is no longer in safe mode.
okay I tried to do what you told me and I can certainly push the down volume but where is the power button you are talking about

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Power button is the side button

Customer Replay

okay thats what i did and it does not flash if i actaully took a screen shot where is it

Check your Gallery app, please
Can you send it to me via the email help@howly.com, please?

Customer Replay

okay its not in my gallery. I am going to try to scan it and email it to you hold on, this will take few minutes
Okay, I will email it now
I just sent it
Visitor uploaded: Samsung-Settings.jpg
Type: image/jpeg
Size: 793219

Thank you!
On your phone :

  1. Navigate to Settings -> Accessibility.
  2. Tap Hearing enhancements
Customer Replay

Thank you I found the Mute all Sounds and turned it off. Let me see if it works.

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Let me know if everything works fine now, please

Customer Replay

Yes!!! It works. Thank you so much. I will remember that if it ever happens again. Have a good day.

I am so pleased to see your issue got resolved!

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