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I have a new tv ,trying to set it up for Prime video
Short summary:
- Ensure you are using your own Amazon account credentials:
Make sure you are logged in with your own Amazon account credentials on your TV.
Double-check that you have entered the correct email and password associated with your Amazon Prime account. - Sign out and sign in again:
If you're already logged in on your TV, sign out from your account and then sign in back again.
This can sometimes resolve login issues. - Troubleshooting with the profile page:
If you encounter any issues, go to the profile page on your TV and try changing your account information there.
Look for an option to update or modify your account details, including your phone number and other relevant information. - Check for error notifications:
Pay attention to any error messages or notifications that may appear on the screen while attempting to sign in.
Note down any specific error messages and consult with the technical support if needed. - Reset your account password:
If you are unable to sign in with your existing password, try resetting your password by following these steps:
a. Visit the Amazon website and click on "Account & Lists" in the top right corner of the page.
b. Once signed in, click on "Prime Video" under the "Memberships and subscriptions" section.
c. Look for the "Account & Settings" section and click on "Forgot your password?"
d. Enter the email address associated with your Amazon Prime account.
e. Check your email for a message from Amazon containing instructions on how to reset your password.
f. Follow the instructions in the email to reset your password and create a new one. - Try signing in from another device:
To ensure your account credentials are correct, attempt to sign in to your Amazon Prime account from another device, such as a smartphone or tablet.
Use your login and password to access the Prime Video app or the Amazon website.
If you can successfully log in from another device, it indicates that your credentials are valid. - Launch the Prime Video app on your TV:
Once you have completed the previous steps, launch the Prime Video app on your TV from the app menu or home screen. - Sign in to your Amazon Prime account:
Within the Prime Video app, locate the sign-in option and enter your email and password associated with your Amazon Prime account.
Make sure to enter the correct credentials and click "Sign in." - Resetting the password:
If you are still unable to sign in and it redirects you to a previous account owner, try resetting your password once again by following the steps provided in step 5. Make sure to follow all the instructions carefully. - Verify successful sign-in:
After signing in, confirm that you can access Prime Video content on your TV.
Browse through the available movies and shows to ensure the login was successful.
Hello, thank you for using Howly.
To set up your new TV for Prime Video with your own Prime account, you need to make sure that you are logged in with your own Amazon account credentials on your TV.
I entered that and it wasn't working
my new cell phone number pulled up a previous account owner
May I know if you receive any error notifications?
I tried changing that in the profile page and it couldn't be changed
no error messages
When you tried to change the profile page, what exactly it showing you on the screen?
a name of *****
Understood.
Could you tell me please, what troubleshooting have you done so far?
Tried to reset my account with my new phone number
Could you tell me please, if you tried to sign out from your account on your TV and sign in back again, *****?
yes it says I'm not a Prime member
but I have been for years
So when you try to sign in to your account on the front page it shows that the account with your credentials doesn't exist?
yes
Could tell me please if you tried to sign in from another device, to check if it's working there, *****?
yes, it works perfectly on my Kindle
Understood.
I can access Prime video on my Kindle but not the TV
Let's try to sign in from your phone or to make sure that the password and login are still correct.
it automatically brought it up on my phone
Do you have the Prime Video on your phone, *****?
no, it's not automatically connecting
Did you try to sign in with your login and password?
it did allow me to browse, and pull up a movie and was going to connect, no I didn't have to use my login
Understood.
*****, let's try to sign in to your TV one more time. Do you have a Prime Video App on your TV, correct?
Right now the Dish repair man is changing out my receiver, yes I have a Prime video app
I will try when he has finished, that may be part of the problem
Could you please Launch the app from the app menu or home screen? After that please try to Sign in to your Amazon Prime account. Enter your email and password associated with your Amazon Prime account and click "Sign in."
I tried to log in to Prime and it would not let me, it went to the previous account owner
Please, try resetting your password:
- Go to the Amazon website: Visit the Amazon website and click on "Account & Lists" in the top right corner of the page.
- Go to the Prime Video settings: Once you're signed in, click on "Prime Video" under the "Memberships and subscriptions" section. This will take you to the Prime Video settings page.
- Click on "Forgot your password?": On the Prime Video settings page, click on "Forgot your password?" under the "Account & Settings" section.
- Enter your email address
- Check your email: Amazon will send you an email with instructions on how to reset your password. Follow the instructions in the email to reset your password.
- Enter your new password
went there and no luck
Can you please tell me if you get any error messages when you tried to reset the password?
Did you follow all of the steps in the instruction I sent you?
it keeps bringing up the Prime video page, no log in, no forget my password
Understood.
Could you tell me please if you tried to check from your phone, *****?
Yes, we changed our password geo
Getting ready to try it now
Awesome!
Do you mean that you getting ready to try to log in to your Prime Video account on your TV, *****?
yes,we got it working properly. Thans
Thanks
Thank you for choosing our service! We are always happy to help, and if you have any further questions, please do not hesitate to contact us anytime.
Have a great one!
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