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To set up your new TV for Prime Video with your own Prime account, you need to make sure that you are logged in with your own Amazon account credentials on your TV.
I entered that and it wasn't working
my new cell phone number pulled up a previous account owner
May I know if you receive any error notifications?
I tried changing that in the profile page and it couldn't be changed
no error messages
When you tried to change the profile page, what exactly it showing you on the screen?
a name of *****
Could you tell me please, what troubleshooting have you done so far?
Tried to reset my account with my new phone number
Could you tell me please, if you tried to sign out from your account on your TV and sign in back again, *****?
yes it says I'm not a Prime member
but I have been for years
So when you try to sign in to your account on the front page it shows that the account with your credentials doesn't exist?
Could tell me please if you tried to sign in from another device, to check if it's working there, *****?
yes, it works perfectly on my Kindle
I can access Prime video on my Kindle but not the TV
Let's try to sign in from your phone or to make sure that the password and login are still correct.
it automatically brought it up on my phone
Do you have the Prime Video on your phone, *****?
no, it's not automatically connecting
Did you try to sign in with your login and password?
it did allow me to browse, and pull up a movie and was going to connect, no I didn't have to use my login
*****, let's try to sign in to your TV one more time. Do you have a Prime Video App on your TV, correct?
Right now the Dish repair man is changing out my receiver, yes I have a Prime video app
I will try when he has finished, that may be part of the problem
Could you please Launch the app from the app menu or home screen? After that please try to Sign in to your Amazon Prime account. Enter your email and password associated with your Amazon Prime account and click "Sign in."
I tried to log in to Prime and it would not let me, it went to the previous account owner
Please, try resetting your password:
went there and no luck
Can you please tell me if you get any error messages when you tried to reset the password?
Did you follow all of the steps in the instruction I sent you?
it keeps bringing up the Prime video page, no log in, no forget my password
Could you tell me please if you tried to check from your phone, *****?
Yes, we changed our password geo
Getting ready to try it now
Do you mean that you getting ready to try to log in to your Prime Video account on your TV, *****?
yes,we got it working properly. Thans
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