Updated: March 21, 2023
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by Oleksandr Kamennyi
Tech Expert & Writer
961 resolved issues
Verified Expert in:
Smartphones, Gadgets, Computers, Apps

I have a new phone how do i get xero to work on it I have downloaded the app but stuck from there

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

  1. Log in to Xero using a web browser: https://login.xero.com/identity/user/login. If you don’t have access to your authentication device, click Use another authentication method.

  1. Click your initials or profile image, then select Account.
    If you're using a smartphone, tap the menu icon at the top right of the screen to find your initials or
    profile image, then select Account.
  2. Under Additional Security, click Change in the Connected device section.
  3. Confirm that it’s you making this request. If you don’t have access to your authentication code, use your email address to authenticate.
  4. On your new device, install the authenticator app of your choice. To use push notifications, get the Xero Verify app.
  5. Follow the steps in Xero to add your Xero account to the app.
  6. Add a backup email address, then click Continue. You’ll be prompted to confirm the email address by entering a verification code sent to your inbox.
  7. If you’d rather use security questions and answers, click Add backup security questions instead. Your answers can only contain letters or numbers, and not any symbols or special characters.
Customer Replay

Thank you very much all set up now

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks

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I am so pleased to see your issue got resolved!

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