Updated: March 20, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I have a new iphone14 It has been set up, but when I went into settings and tried zoom it but it locked the phone.

Nothing on the screen will move and I can't shut the phone down.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

My phone is locked. I can't move anything on the screen or shut it down, therefore I havent' done any troubleshooting.


Customer Replay

Have you tried to push the power button for 30 seconds?

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I have and just tried it again and no it didn't turn off.

Customer Replay

Right now on the iPhone, what exactly do you see?

A very large key board that displays emergency at the bottom.

Customer Replay

Can I ask, where have you bought the iPhone from?

Online from the apple store.

Customer Replay

Got it. Thank you.
Allow me a moment, please.
Quickly press and release the Volume Up button > Quickly press and release the Volume down button > Press and hold the Power button until you see the Recovery Mode screen.

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Ok it turned off.

Customer Replay

Great! Now, restart it as usual.

Ok I did that and it seems to be back to normal size.

Customer Replay

Great! If that happens again, you can always be unstuck using this way :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Ok everything seems to be fine for now. I think that's all for today. THANK YOU SO MUCH!

Customer Replay

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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You have a nice day too.

Customer Replay

Thank you!

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