Created: January 16, 2023

I have a new iphone14 It has been set up, but when I went into settings and tried zoom it but it locked the phone.

Nothing on the screen will move and I can't shut the phone down.
Last Edit: January 18, 2023
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Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
What troubleshooting have you done so far?
Customer Reply
My phone is locked. I can't move anything on the screen or shut it down, therefore I havent' done any troubleshooting.Iphone
Jessica Miller
Jessica Miller Tech Expert & Writer
Have you tried to push the power button for 30 seconds?
Customer Reply
I have and just tried it again and no it didn't turn off.
Jessica Miller
Jessica Miller Tech Expert & Writer
Right now on the iPhone, what exactly do you see?
Customer Reply
A very large key board that displays emergency at the bottom.
Jessica Miller
Jessica Miller Tech Expert & Writer
Can I ask, where have you bought the iPhone from?
Customer Reply
Online from the apple store.
Jessica Miller
Jessica Miller Tech Expert & Writer
Got it. Thank you.
Allow me a moment, please.
Quickly press and release the Volume Up button > Quickly press and release the Volume down button > Press and hold the Power button until you see the Recovery Mode screen.
Customer Reply
Ok it turned off.
Jessica Miller
Jessica Miller Tech Expert & Writer
Great! Now, restart it as usual.
Customer Reply
Ok I did that and it seems to be back to normal size.
Jessica Miller
Jessica Miller Tech Expert & Writer
Great! If that happens again, you can always be unstuck using this way :)
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
Ok everything seems to be fine for now. I think that's all for today. THANK YOU SO MUCH!
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
You have a nice day too.
Jessica Miller
Jessica Miller Tech Expert & Writer
Thank you!

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