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I have a MacBook Pro and I can no longer print to my Epson 3640 Workforce Printer
Hello, thank you for using Howly.
What troubleshooting have you done with your Epson 3640?
I have disconnected the WI Fi, disconnected the computer, disconnected the Printer. Deleted the printer from my computer and added back in and same thing continues to happen. Others can print from their phones and computers. Even if I hook up with a USB it still says, "Encryption Code Expired"
But the scanner works fine
Let's try these steps:
- On your, Mac Navigate to Applications and select Utilities.
- Launch the Printer Setup Utility.
- Click on the plus sign to add the printer.
- Go to the IP tab and select Line Printer Daemon from the Protocol list.
- Then enter your printer’s IP address, add a name for it, and hit the Add button.
Are these steps clear to you?
There is not a printer setup utility
air port utility
color sync utility
disk utility
Okay, i see
Lets then try to reset your printers network settings
okay
Follow these steps to reset the network settings on your printer:
- Go to your printer's Home menu
- select Setup, then press OK.
- select Restore Default Settings, then press OK.
- select Reset Network Settings, then press OK.
- Select Yes and press OK, as necessary, to reset the printer's network settings.
- Press the Home button to return to the Home menu.
Try these steps and tell me
I cannot see the restore default settings AREA?
Can you tell me what you see?
THE PRINTER THE NAME THE DEVICE NAME DRIVER VERSION
Okay, got it
Lets try these steps from the main page on your printer
control panel: Setup >System Administration > Restore Default Settings > Wi-Fi/Network Settings > Yes.
I CANNOT FIND AN AREA TO PUT IN THAT INFORMATION?
WHERE IS THE PRINTER CONTROL PANEL?
It is located on your printer
okay
Okay, everyone else can print so I hope this doesn't mess them up
These steps should fix the issue with your printer
where on the printer can I type this in????
Do you see a screen on your printer?
yes
copy scan fax presets memory device epson connect eco mode setup
You need Setup
ink levels maintenance paper setup print status sheet network status admin settings system administration
Choose System administration
Restore default settings?
okay
wi/Fi Network Settings or Clear all data and settings. Also have copy, fax and scan settings
Wifi network settings
Restore all Wi-fi network settings to default Yes/No?
okay, processing
Sure, tell me when its done
Done
No wi fi connection
Try connecting to the printer now
okay, I have to try and get the printer back on wi fi
Do you need instructions how to do it?
Yes because it is usually automatic
Have to get the password UGH!
To connect your printer to WIFI follow these steps:
- Press the home button,
- Select Wi-Fi Setup.
- Select Wi-Fi Setup Wizard
- Select the name of your wireless network or enter the name manually.
- Select the Password field, and enter your wireless password using the displayed keypad
- Press Enter button when you’re finished entering your password, then select Proceed
I have that information I am trying to get the password for the printer
So You are typing it in right now?
trying to
I think I have it now, hold on
okay done
Well done! Now try to connect to printer from Mac
shall I try to print now?
It worked, thanks so much!
Yes
Glad to help!
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
That's it! THANKS AGAIN!
You are always welcome!
I am so pleased to see your issue got resolved!
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