Updated: March 23, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

I have a iPhone xr and I have paid it off and I have call the carrier and they want unlock it

because I haven't had it for 180 days I only had it for 90 days I have to kids and I need it to be unlock can you please help me

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me the name of your carrier, please?

Customer Replay

Consumer Cellular


Can you explain what is exactly wrong with your phone?
Are you able to make calls?

Customer Replay

I paid the phone off for my son and he got another phone but he which carrier with at&t and consumer Cellular won't unlock it so I can use it

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So the phone is locked to Consumer Cellular carrier, right?

Customer Replay


Ok, I got you
As I checked, Consumer Cellular's unlocking policy is currently this:
"Phones sold by Consumer Cellular are designed to work specifically on our service. To allow us to make them more affordable for our customers, Consumer Cellular sells them at a price that is actually below cost. To help offset this loss, phones can only be used with Consumer Cellular service for the first six months they are in use. After that, customers may request that the phone be unlocked so long as the device has been paid in full, and the account in question is not past due."
You can continue using this phone if you buy another Consumer Cellular sim card and put it into this phone.

Customer Replay

Okay how can I do that
How can I order a new one

You can buy the SIM card in any retail store like Target, or online on Amazon.
You can also call Consumer Cellular at 888-345-5509 and they will send you a SIM card

Customer Replay

Okay thank you

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Sure, you are welcome!
Is there anything else I can do for you today?

Customer Replay

No sir

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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