Hello, thank you for using Howly.
What manufacturer is your adapter?
netgear A6210
What troubleshooting have you done so far?
don't know enough to troubleshoot
Understood
Is the adapter close enough to the Router?
through a wall and less than 20 feet
it used to work fine with the old router until it failed. and was replaced with centurylink4800.
now I can get connection but it will disconnect after a mionute or two.
Thanks for explanation
Have you tried to restart the router?
don't know how
ok
router shows green.
Please, could you try one more time to connect your router with the adapter?
seems to hold the connection.....so far.
I see, thank you for the try!
havee we fixed it?????
Do you mean the adapter does not disconnect so far, correct?
correct
It is great! However, let's wait for 2-3 minutes and see, if the issue won't occur again. Also, please keep in mind to stay in the chat, please!
a ok
Do you mean it is still connected, correct?
right.
Noted, thank you!
I guess, the issue is resolved for now. However, if the issue occur again, please do not hesitate to contact us again!
that's several times longer than any previous connectionn
Is there anything else I can do for you today?
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