Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Customer Reply
Nice to meet you
Does only one Deco have this problem?
Customer Reply
Correct
Have you tried swapping them?
Customer Reply
Yes, that time the original didn't work.. but I just swapped them, i dont know if they needed to reset or something
Sorry, I mean, both didn't work correctly
Sorry, I mean, both didn't work correctly
That is, after you swapped them, the first one stopped working
Oh, got it
Oh, got it
Customer Reply
That is correct. But I can try again
Maybe reset them after I swap them
Maybe reset them after I swap them
Can ask you to put them next to each other
Let's see if they work well
Let's see if they work well
Customer Reply
The 2nd one was yellow when I reconnected, then started flashing red
Now green
Now green
Both?
Customer Reply
Yes
Then most likely the problem is that the stations were far from each other or something in the place where you had the 2nd station jams the signal
Customer Reply
Yep, I thought that was the case the problem is that the first month or two they worked perfectly on the spot they had always been..
I'll leave it next to each other, and if it disconnects again at this distance, what would you recommend I do?
I'll leave it next to each other, and if it disconnects again at this distance, what would you recommend I do?
Factory reset the device and set it up again from scratch
Customer Reply
Okok, what was the way to factory reset?
Also, i know the decos shouldn't be beside a TV, however my modem is literally behind the TV so i wanted to ask if here is a better option (with an extension)
Also, i know the decos shouldn't be beside a TV, however my modem is literally behind the TV so i wanted to ask if here is a better option (with an extension)
Here are the steps to perform a factory reset on a TP-Link Deco device:
1. Locate the reset button on the device. It is usually a small button located at the bottom or back of the
device.
2. Press and hold the reset button for 10 seconds or until the LED light on the device starts flashing.
3. Release the button and wait for the device to restart.
4. Set up the device again from scratch using the TP-Link Deco app.
1. Locate the reset button on the device. It is usually a small button located at the bottom or back of the
device.
2. Press and hold the reset button for 10 seconds or until the LED light on the device starts flashing.
3. Release the button and wait for the device to restart.
4. Set up the device again from scratch using the TP-Link Deco app.
Customer Reply
Also, please consider that they used to work fine, that's the weird part
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2483472
Thank you fke the instructions
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2483472
Thank you fke the instructions
You can use an extension cable to relocate the modem to a better location.
Customer Reply
But the weird part is that it used to work, can a deco suddenly stop working?
The device may lost the connection, that's why it may stop working suddenly.
Don't worry, just follow the instructions below in order to fix this issue:
1. Locate the reset button on the device. It is usually a small button located at the bottom or back of the device.
2. Press and hold the reset button for 10 seconds or until the LED light on the device starts flashing.
3. Release the button and wait for the device to restart.
4. Set up the device again from scratch using the TP-Link Deco app.
In addition, you can use an extension cable to relocate the modem to a better location.
Don't worry, just follow the instructions below in order to fix this issue:
1. Locate the reset button on the device. It is usually a small button located at the bottom or back of the device.
2. Press and hold the reset button for 10 seconds or until the LED light on the device starts flashing.
3. Release the button and wait for the device to restart.
4. Set up the device again from scratch using the TP-Link Deco app.
In addition, you can use an extension cable to relocate the modem to a better location.
Customer Reply
Ok , I will try that
Thank you
Thank you
Is there anything else I can do for you today?
Customer Reply
That would be all, thank you.
Ty
Ty
It would be really appreciated :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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