Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Nice to meet you
Does only one Deco have this problem?
Correct
Have you tried swapping them?
Yes, that time the original didn't work.. but I just swapped them, i dont know if they needed to reset or something
Sorry, I mean, both didn't work correctly
That is, after you swapped them, the first one stopped working
Oh, got it
That is correct. But I can try again
Maybe reset them after I swap them
Can ask you to put them next to each other
Let's see if they work well
The 2nd one was yellow when I reconnected, then started flashing red
Now green
Both?
Yes
Then most likely the problem is that the stations were far from each other or something in the place where you had the 2nd station jams the signal
Yep, I thought that was the case the problem is that the first month or two they worked perfectly on the spot they had always been..
I'll leave it next to each other, and if it disconnects again at this distance, what would you recommend I do?
Factory reset the device and set it up again from scratch
Okok, what was the way to factory reset?
Also, i know the decos shouldn't be beside a TV, however my modem is literally behind the TV so i wanted to ask if here is a better option (with an extension)
Here are the steps to perform a factory reset on a TP-Link Deco device:
Also, please consider that they used to work fine, that's the weird part
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2483472
Thank you fke the instructions
You can use an extension cable to relocate the modem to a better location.
But the weird part is that it used to work, can a deco suddenly stop working?
The device may lost the connection, that's why it may stop working suddenly.
Don't worry, just follow the instructions below in order to fix this issue:
Ok , I will try that
Thank you
Is there anything else I can do for you today?
That would be all, thank you.
Ty
It would be really appreciated :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
14 verified experts are online now
What about starting a discussion? Be the first to share your thoughts!