Updated: March 25, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I had a I Phone 11 that was damaged and not usable

I purchased a new I Phone and need to transfer data saved on the I Cloud to my new phone since my old phone will not allow me to get info to do a phone to phone data exchange.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Are you able to switch on your old mobile phone?

Customer Replay

yes it will turn on but will not connect to Wi-Fi nor allow me to make calls or send text messages

Got it!
Please open the Settings app on your old phone and search iCloud Backup (click the icon), then select Back Up Now. Once that finishes, go back to your new iPhone and select the backup you just created as what you want to use to restore from.

image

Customer Replay

I don't see a back up now option. I have several categories' but not back up now.

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Got it.
Please turn on your new device and place it near your current device.
Connect your device to Wi-Fi or your device's cellular network.
You might be asked to activate your cellular service.
Set up Face ID or Touch ID.
Choose how you want to transfer your data.
And please let me know the result.

Customer Replay

I've got it to the point where ios 16.11 is being downloaded it says 7 minutes remaining

Okay. Take your time!

Customer Replay

says 5 minutes now. while its loading I'm gonna grab a beer. Be back in a minute or two.

No problem.

Customer Replay

software update now says preparing update? no tie given, the blue line is approx 60% across screen. Barely moving and spinning "setting" icon spinning slow also
no time given

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Any progress as of now?

Customer Replay

estimate 82% of blue line done

Got you, let's give it some time to complete.

Customer Replay

blue line gone verifying update now. Apple logo appeared on black screen with white line moving very slowly from left to right

Got you, thank you for the update!
Looks like it's almost complete.

Customer Replay

ok screen says Quick start bring old phone near new one. but my old phone won't connect to internet.
bottom say set up manually

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Why can't it connect to the Internet?
The old phone, I mean, sorry.

Customer Replay

ok now there is a circle on both phones says to line them up

Right, make sure to place them near each other .

Customer Replay

but its not no camera?

What do you mean, sorry?

Customer Replay

my old phone has a black circle with "hold your new phone up to the camera

I see, please follow the instructions, in this case.

Customer Replay

new phne says "waiting on other phone

Please hold up your iPhone‌ and center the camera's viewfinder over the animation that appears on your ‌iPhone. Wait for a message that says "Finish on New ‌iPhone‌."

Customer Replay

still says waiting for I phone. I think the old phone isn't doing its part that why I wanted to try getting data from cloud

Is the old iPhone connected to Wi-Fi, sir?

Customer Replay

It has image on it but if I leave this screen to check it will I have to start over again?

Leave what screen, sorry?
Do you mean our chat?

Customer Replay

now new phone went back to quick start page with options listed Emergency call highlighted in red. start over , cancel more wifi settings, and cancel
I'm on my desk to not phone

Can you check if the old and new phones are connected to Wi-Fi?

Customer Replay

they are

Ok, are you seeing the syncing screen on both of them now?

Customer Replay

yes

Great, do you still see the previous animation to hold up the iPhone near the new one?

Customer Replay

new phone says waiting on phone

Ok, got it.

Customer Replay

I've got the circles lined up facing each other screen to screen glass to glass

Is the animation still there, telling you to hold the phones near each other?

Customer Replay

yes

Ok, thank you, one moment.

Customer Replay

now new phone back to quick start page. old phone screen blank

Try to unblock the old phone's screen, please.
You should see the "set up the new iPhone" pop-up on it.

Customer Replay

i went back to old phone and now it wont let me connect to wifi. that's why I wanted to get data transferred from cloud not phone to phone.

Ok, understood.

Customer Replay

new phone back toj

*****, do you an option to "set up iPhone" manually on your new phone?

Customer Replay

yes I do and new phone back to "restore from cloud" with blue line moving left to right again.

Were you able to sign into the Apple ID on your new phone just yet?

Customer Replay

yes and it may be done give me a minute to verify.

Customer Replay

finally got it. I haven't checked everything but I;m back on the air, Thank you!

So glad to hear it, sir :) Great work!
Do you have any additional questions I can help you with as of now?

Customer Replay

Not at the moment and I sure appreciate your knowledge and patience!

It was a pleasure helping you out, *****!
We are glad that you have resolved your issue using Howly!

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