Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Are you able to switch on your old mobile phone?
Are you able to switch on your old mobile phone?
Customer Reply
yes it will turn on but will not connect to Wi-Fi nor allow me to make calls or send text messages
Got it!
Please open the Settings app on your old phone and search iCloud Backup (click the icon), then select Back Up Now. Once that finishes, go back to your new iPhone and select the backup you just created as what you want to use to restore from.
Please open the Settings app on your old phone and search iCloud Backup (click the icon), then select Back Up Now. Once that finishes, go back to your new iPhone and select the backup you just created as what you want to use to restore from.
Customer Reply
I don't see a back up now option. I have several categories' but not back up now.
Got it.
Please turn on your new device and place it near your current device.
Connect your device to Wi-Fi or your device's cellular network.
You might be asked to activate your cellular service.
Set up Face ID or Touch ID.
Choose how you want to transfer your data.
And please let me know the result.
Please turn on your new device and place it near your current device.
Connect your device to Wi-Fi or your device's cellular network.
You might be asked to activate your cellular service.
Set up Face ID or Touch ID.
Choose how you want to transfer your data.
And please let me know the result.
Customer Reply
I've got it to the point where ios 16.11 is being downloaded it says 7 minutes remaining
Okay. Take your time!
Customer Reply
says 5 minutes now. while its loading I'm gonna grab a beer. Be back in a minute or two.
No problem.
Customer Reply
software update now says preparing update? no tie given, the blue line is approx 60% across screen. Barely moving and spinning "setting" icon spinning slow also
no time given
no time given
Any progress as of now?
Customer Reply
estimate 82% of blue line done
Got you, let's give it some time to complete.
Customer Reply
blue line gone verifying update now. Apple logo appeared on black screen with white line moving very slowly from left to right
Got you, thank you for the update!
Looks like it's almost complete.
Looks like it's almost complete.
Customer Reply
ok screen says Quick start bring old phone near new one. but my old phone won't connect to internet.
bottom say set up manually
bottom say set up manually
Why can't it connect to the Internet?
The old phone, I mean, sorry.
The old phone, I mean, sorry.
Customer Reply
ok now there is a circle on both phones says to line them up
Right, make sure to place them near each other .
Customer Reply
but its not no camera?
What do you mean, sorry?
Customer Reply
my old phone has a black circle with "hold your new phone up to the camera
I see, please follow the instructions, in this case.
Customer Reply
new phne says "waiting on other phone
Please hold up your iPhone and center the camera's viewfinder over the animation that appears on your iPhone. Wait for a message that says "Finish on New iPhone."
Customer Reply
still says waiting for I phone. I think the old phone isn't doing its part that why I wanted to try getting data from cloud
Is the old iPhone connected to Wi-Fi, sir?
Customer Reply
It has image on it but if I leave this screen to check it will I have to start over again?
Leave what screen, sorry?
Do you mean our chat?
Do you mean our chat?
Customer Reply
now new phone went back to quick start page with options listed Emergency call highlighted in red. start over , cancel more wifi settings, and cancel
I'm on my desk to not phone
I'm on my desk to not phone
Can you check if the old and new phones are connected to Wi-Fi?
Customer Reply
they are
Ok, are you seeing the syncing screen on both of them now?
Customer Reply
yes
Great, do you still see the previous animation to hold up the iPhone near the new one?
Customer Reply
new phone says waiting on phone
Ok, got it.
Customer Reply
I've got the circles lined up facing each other screen to screen glass to glass
Is the animation still there, telling you to hold the phones near each other?
Customer Reply
yes
Ok, thank you, one moment.
Customer Reply
now new phone back to quick start page. old phone screen blank
Try to unblock the old phone's screen, please.
You should see the "set up the new iPhone" pop-up on it.
You should see the "set up the new iPhone" pop-up on it.
Customer Reply
i went back to old phone and now it wont let me connect to wifi. that's why I wanted to get data transferred from cloud not phone to phone.
Ok, understood.
Customer Reply
new phone back toj
*****, do you an option to "set up iPhone" manually on your new phone?
Customer Reply
yes I do and new phone back to "restore from cloud" with blue line moving left to right again.
Were you able to sign into the Apple ID on your new phone just yet?
Customer Reply
yes and it may be done give me a minute to verify.
Sure.
Customer Reply
finally got it. I haven't checked everything but I;m back on the air, Thank you!
So glad to hear it, sir :) Great work!
Do you have any additional questions I can help you with as of now?
Do you have any additional questions I can help you with as of now?
Customer Reply
Not at the moment and I sure appreciate your knowledge and patience!
It was a pleasure helping you out, *****!
We are glad that you have resolved your issue using Howly!
We are glad that you have resolved your issue using Howly!
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