Updated: March 12, 2023
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by Henry Miller
Tech Expert & Writer
581 resolved issues

I forgot my phone pin for google pixel six a

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Could you please try the fingerprint option to unlock the Pixel 6 A?

image

Customer Replay


It says pin required after device restarts

Did you do a backup of your phone?

Customer Replay

No

banner 3

I got you.
The only option in this case is a factory reset.
Do you have any data you don't want to lose in your phone?

Customer Replay

Ok
no it is ok

If you are OK with that, please do the following:

  1. Log in to Google Find My Device from a computer, tablet, or other device (https://www.google.com/android/find)
  2. Make sure Google has located the correct phone
  3. Select ERASE


Your Google Pixel will be remotely erased. When the process finishes, you can set it up like a new phone, create a new pin and restore a backup.

Customer Replay

It’s not located any

Can you please provide me with a picture of your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

I just open it and it shows me United states
yes pls

banner 6

Can you please provide me with a picture of your screen?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2804891

Thank you!
Did you follow my instruction?

Customer Replay

Yes

Can you please take a picture of your screen, when you have problems with the instruction?

Customer Replay

my curser was not active
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3909095

banner 9

Thank you!
Are you signed in to the same Google account that you signed in to on your phone?

Customer Replay

Visitor uploaded: image.jpg
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Size: 4499752
Yes

Please, follow the instruction below:

  1. Power off your Pixel phone
  2. Press and hold the VOLUME DOWN and POWER buttons until the Android logo or Fastboot Mode
    appears on the screen
  3. Press the VOLUME buttons to hover over RECOVERY MODE, then use the POWER button to select it
  4. Use the VOLUME buttons to hover over WIPE DATA/FACTORY RESET, then press the POWER button
  5. Use the VOLUME and POWER buttons to confirm your selection


Once the process finishes, select REBOOT SYSTEM NOW

Customer Replay

It says no command

Can you please clarify at what stage you have this problem?

Customer Replay

I turned it off and I’m starting over

Good! Please, keep me updated!

Customer Replay

When it was on recovery mode

Thank you for the information!

Customer Replay

it says no commands

Please, follow the instruction below:

  1. Press and hold the Power button while your phone is turned off.
  2. While you hold Power, press the Volume Up button and let go of both buttons quickly.
  3. Android Recovery options should be displayed.
  4. With the volume buttons, scroll to "Wipe data/factory reset" and press the Power button.
Customer Replay

I’m trying that

Please, keep me updated!

Customer Replay

It turns on the phone

Please, follow the instruction below:

  1. If your phone is on, press and hold the Power button to turn it off.
  2. Press and hold the Volume Down button and Power button at the same time for 10-15 seconds.
Customer Replay

I’m in good hands

What stage are you at?

Customer Replay

We wiped the data

Customer Replay

what’s next

Can you please provide me with a photo of your Google Pixel 6 screen?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3168898

Thank you!

  1. With the volume buttons, scroll to "Factory data reset" and press the Power button.
  2. Factory reset should start. At the bottom of your screen, when the reset is finished, "Data wipe complete" is displayed.
  3. With the volume buttons, scroll to "Reboot system now" and press the Power button.
  4. To set up your Pixel, after the phone completes the OS install, tap Start.
  5. Follow the on-screen instructions to set up your phone and restore your backed-up data.
Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2991150

With the volume buttons, scroll to "Factory data reset" and press the Power button.

Customer Replay

Yes

Have you done it?

Customer Replay

iyes
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3035877

Please, press the Power button.

Customer Replay

It is on
it says welcome to your pixel

Good!
So now you have to enter your personal info and you can use your phone!
Do you need my help with setting it up?

Customer Replay

Thank you very very very much

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

you are amazing customer service
thank you

I am so pleased to see your issue got resolved!

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