Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please try the fingerprint option to unlock the Pixel 6 A?
It says pin required after device restarts
Did you do a backup of your phone?
No
I got you.
The only option in this case is a factory reset.
Do you have any data you don't want to lose in your phone?
Ok
no it is ok
If you are OK with that, please do the following:
Your Google Pixel will be remotely erased. When the process finishes, you can set it up like a new phone, create a new pin and restore a backup.
It’s not located any
Can you please provide me with a picture of your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
I just open it and it shows me United states
yes pls
Can you please provide me with a picture of your screen?
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Thank you!
Did you follow my instruction?
Yes
Can you please take a picture of your screen, when you have problems with the instruction?
my curser was not active
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Thank you!
Are you signed in to the same Google account that you signed in to on your phone?
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Yes
Please, follow the instruction below:
Once the process finishes, select REBOOT SYSTEM NOW
It says no command
Can you please clarify at what stage you have this problem?
I turned it off and I’m starting over
Good! Please, keep me updated!
When it was on recovery mode
Thank you for the information!
it says no commands
Please, follow the instruction below:
I’m trying that
Please, keep me updated!
It turns on the phone
Please, follow the instruction below:
I’m in good hands
What stage are you at?
We wiped the data
Yes
what’s next
Can you please provide me with a photo of your Google Pixel 6 screen?
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Thank you!
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With the volume buttons, scroll to "Factory data reset" and press the Power button.
Yes
Have you done it?
iyes
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Please, press the Power button.
It is on
it says welcome to your pixel
Good!
So now you have to enter your personal info and you can use your phone!
Do you need my help with setting it up?
Thank you very very very much
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
you are amazing customer service
thank you
I am so pleased to see your issue got resolved!
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