
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Customer Reply
It says pin required after device restarts

Did you do a backup of your phone?
Customer Reply
No

I got you.
The only option in this case is a factory reset.
Do you have any data you don't want to lose in your phone?
The only option in this case is a factory reset.
Do you have any data you don't want to lose in your phone?
Customer Reply
Ok
no it is ok
no it is ok

If you are OK with that, please do the following:
1. Log in to Google Find My Device from a computer, tablet, or other device (https://www.google.com/android/find)
2. Make sure Google has located the correct phone
3. Select ERASE
Your Google Pixel will be remotely erased. When the process finishes, you can set it up like a new phone, create a new pin and restore a backup.
1. Log in to Google Find My Device from a computer, tablet, or other device (https://www.google.com/android/find)
2. Make sure Google has located the correct phone
3. Select ERASE
Your Google Pixel will be remotely erased. When the process finishes, you can set it up like a new phone, create a new pin and restore a backup.
Customer Reply
It’s not located any

Can you please provide me with a picture of your screen?
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
I just open it and it shows me United states
yes pls
yes pls

Can you please provide me with a picture of your screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2804891
Type: image/jpeg
Size: 2804891

Thank you!
Did you follow my instruction?
Did you follow my instruction?
Customer Reply
Yes

Can you please take a picture of your screen, when you have problems with the instruction?
Customer Reply
my curser was not active
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3909095
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3909095

Thank you!
Are you signed in to the same Google account that you signed in to on your phone?
Are you signed in to the same Google account that you signed in to on your phone?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4499752
Yes
Type: image/jpeg
Size: 4499752
Yes

Please, follow the instruction below:
1. Power off your Pixel phone
2. Press and hold the VOLUME DOWN and POWER buttons until the Android logo or Fastboot Mode
appears on the screen
3. Press the VOLUME buttons to hover over RECOVERY MODE, then use the POWER button to select it
4. Use the VOLUME buttons to hover over WIPE DATA/FACTORY RESET, then press the POWER button
5. Use the VOLUME and POWER buttons to confirm your selection
Once the process finishes, select REBOOT SYSTEM NOW
1. Power off your Pixel phone
2. Press and hold the VOLUME DOWN and POWER buttons until the Android logo or Fastboot Mode
appears on the screen
3. Press the VOLUME buttons to hover over RECOVERY MODE, then use the POWER button to select it
4. Use the VOLUME buttons to hover over WIPE DATA/FACTORY RESET, then press the POWER button
5. Use the VOLUME and POWER buttons to confirm your selection
Once the process finishes, select REBOOT SYSTEM NOW
Customer Reply
It says no command

Can you please clarify at what stage you have this problem?
Customer Reply
I turned it off and I’m starting over

Good! Please, keep me updated!
Customer Reply
When it was on recovery mode

Thank you for the information!
Customer Reply
it says no commands

Please, follow the instruction below:
1. Press and hold the Power button while your phone is turned off.
2. While you hold Power, press the Volume Up button and let go of both buttons quickly.
3. Android Recovery options should be displayed.
4. With the volume buttons, scroll to "Wipe data/factory reset" and press the Power button.
1. Press and hold the Power button while your phone is turned off.
2. While you hold Power, press the Volume Up button and let go of both buttons quickly.
3. Android Recovery options should be displayed.
4. With the volume buttons, scroll to "Wipe data/factory reset" and press the Power button.
Customer Reply
I’m trying that

Please, keep me updated!
Customer Reply
It turns on the phone

Please, follow the instruction below:
1. If your phone is on, press and hold the Power button to turn it off.
2. Press and hold the Volume Down button and Power button at the same time for 10-15 seconds.
1. If your phone is on, press and hold the Power button to turn it off.
2. Press and hold the Volume Down button and Power button at the same time for 10-15 seconds.
Customer Reply
I’m in good hands

What stage are you at?
Customer Reply
We wiped the data

Yes
Customer Reply
what’s next

Can you please provide me with a photo of your Google Pixel 6 screen?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3168898
Type: image/jpeg
Size: 3168898

Thank you!
6. With the volume buttons, scroll to "Factory data reset" and press the Power button.
7. Factory reset should start. At the bottom of your screen, when the reset is finished, "Data wipe complete" is displayed.
8. With the volume buttons, scroll to "Reboot system now" and press the Power button.
9. To set up your Pixel, after the phone completes the OS install, tap Start.
10. Follow the on-screen instructions to set up your phone and restore your backed-up data.
6. With the volume buttons, scroll to "Factory data reset" and press the Power button.
7. Factory reset should start. At the bottom of your screen, when the reset is finished, "Data wipe complete" is displayed.
8. With the volume buttons, scroll to "Reboot system now" and press the Power button.
9. To set up your Pixel, after the phone completes the OS install, tap Start.
10. Follow the on-screen instructions to set up your phone and restore your backed-up data.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2991150
Type: image/jpeg
Size: 2991150

With the volume buttons, scroll to "Factory data reset" and press the Power button.
Customer Reply
Yes

Have you done it?
Customer Reply
iyes
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3035877
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3035877

Please, press the Power button.
Customer Reply
It is on
it says welcome to your pixel
it says welcome to your pixel

Good!
So now you have to enter your personal info and you can use your phone!
Do you need my help with setting it up?
So now you have to enter your personal info and you can use your phone!
Do you need my help with setting it up?
Customer Reply
Thank you very very very much

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
you are amazing customer service
thank you
thank you

I am so pleased to see your issue got resolved!
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