Updated: March 27, 2023
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by Bohdan Kozachuk
Tech Expert & Writer
613 resolved issues

I forgot my MacBook Air password

It has the same Apple ID with my phone

Hello, thank you for using Howly.
Do you mean the login password, right?

Customer Replay

yes, now I can changed it using the Apple ID because is not connected to a Wi-Fi. How I do I change it using my iPhone?
I mean I can’t

Have you tried to use the reset password option on your MacBook?


Customer Replay

Yes but it seems it require the laptop to be online as it is just loading
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Got it, thanks for clarifying that.
Do you know your FileVault recovery key for your macbook?

Customer Replay

I did not set it up

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I see.
In this case, I recommend you to start up from macOS Recovery.
Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps to start up from macOS Recovery:

  • Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window. Select the gear icon labeled Options, then click Continue.
  • Intel processor: Turn on your Mac and immediately press and hold Command If you're asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed as described below.

Please, let me know how everything is going.

Customer Replay

Now asking me to set up macOS

Please, do so
If you have any difficulties, please, let me know

Customer Replay

Terms and condition not accessible

Would be really helpful if you could provide me with a screenshot.

Customer Replay

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I need to accept the terms but can’t access them

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You can click on the box outlined with the blue border and scroll to read the terms

Customer Replay

oo, thank you

You're welcome!

Customer Replay

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This is a long process, right!

Yes, that is correct.

Customer Replay

Estimate period to fix this?

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Depends on the situation
If you're asked to select an admin user you know the password for, click “Forgot all passwords?” and proceed

Customer Replay

no forgot all passwords option

Okay, let’s try a different approach that can work better in this case

Customer Replay


Use the Reset Password assistant
You should now see the utility window, which shows options such as restoring from Time Machine, reinstalling macOS, and using Disk Utility.

  1. From the utility menu in the menu bar, choose Terminal.
  2. In the Terminal window, type reset password, then press Return to open the Reset Password assistant.
  3. If you're asked to select an admin user you know the password for, click “Forgot all passwords?”.
  4. At the Reset Password window, click Deactivate Mac, then click Deactivate to confirm.
  5. If you see an Activation Lock window, enter your Apple ID email and password, then click Next.
    Keep me updated, please. Thanks!
Customer Replay

Password changed

Great job!

  • When the password reset is completed, click Exit.
  • Choose Apple menu > Restart, then log in with your new password.
Customer Replay

i did and signed in successfully

I'm happy!
Everything is working fine now, correct?

Customer Replay

All working perfect now, thank you so much🙏🏽

I’m glad I was able to get that sorted out for you

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