Updated: March 24, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I for got mypasswords

my payment was declined iput in a newcard for payment

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
Can you please explain the issue in detail?

Customer Replay

i for got my pass word

Can you tell me the name of the service you are trying to log into?

Customer Replay

aftepay

image

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OK, I see
Have you tried to reset the password yet?

Customer Replay

yes

Did you get any errors during the process?

Customer Replay

yes

Can you explain to me what error you get and on which step?

Customer Replay

pass word was not right

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Ok, I see
Do you use the Afterpay app?

Customer Replay

yes

Good.
Please, follow the instructions below:

  1. Open the Afterpay app.
  2. Click 'I don't know my password' and enter the email address associated with your Afterpay account.
  3. This will send you an SMS verification code. Enter the code once received and set up a new password.
Customer Replay

i sent back close and like to no where my money at

Have you followed the instruction above already?

Customer Replay

i will

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Thank you
Tell me if you get any errors

Customer Replay

i have a error

Can you tell me the text of the error?

Customer Replay

got it how find out wheres my money

What do you mean? Can you clarify your request, please?

Customer Replay

i sent back close

Do you mean that you want to check your payment history in the Afterpay app?

Customer Replay

yes

OK, I got you
Your purchase history, both in-store and online, is available in your Orders tab in the Afterpay app.
Do you see the Orders tab?

Customer Replay

thank you

Sure, you are welcome!
Is there anything else I can do for you today?

Customer Replay

no

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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