Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
*****
Nice to meet you, *****!
Please clarify, you do not remember your password?
changed my desktop and can not log into my gmail
What troubleshooting have you done so far?
I think I know it but this HP 10 won't bring me to log in page
You can' t access your computer?
tried to contact google by phone. no luck Google keeps asking me to open a new account
I can get into my yahoo email but not gmail all other things work
Do you have access to your account on any other device?
yes my phone
Great, let's check the backup information on your account, If it is not up to date we can change it so you can reset your password
I think my back up info is my yahoo email
If you don't mind, I'd like to check
check what?
Is this email really listed as your backup information
I think so how do I verify that?
Allow me a moment, please
OK Thanks
Thank you for your patience
Please specify the model of your phone
IPhone 8
Thank you
Do you have the Google Drive app on your phone?
I do not know
Can you tell me the name of the email you are trying to access?
*****
Thank you
Do you have access to a phone number that ends in **?
Great, I'll send you the instructions in a minute
Thank you
ok i will try will you still be here if it does not work?
Of course, you can always come back to our chat room
ok
thanks
Take your time
I tried this before. when I ask them to send a verification code. they tell me that it is sent but I do not get it. tried just now and last night as weell
Did you check your incoming messages?
yes no txt message just tried a second time
they sent me a code yesterday may be they have blocked me for a time?
Do you have no problems with the phone network?
no problems
I don't think they have blocked you, please try waiting a few minutes and then try again
just got in! google sent me a message through utube who would have thought
Great! Were you able to log in to your account?
i did not log in they just sent me to it
may be now the computer remembers my credentials
Please try logging in
I need to make a copy of all my passwords
ok
signing off now
As a great option to store all your online passwords, I would recommend that you use a password manager, such as 1Password. It is the easiest way to store and use strong passwords. Log in to sites and fill out forms securely with a single click. With 1Password, you only need to memorize one password. All your other passwords and important information are protected behind the one password only you know.
You can check more information about this product using this link:Β
http://bit.ly/3tRNjvA
thankyou
Your welcome π
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