Updated: March 23, 2023
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by Thomas Johnson
Tech Expert & Writer
535 resolved issues

I changed desktop computer and can't log in to my gmail



Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


*****


Nice to meet you, *****!
Please clarify, you do not remember your password?

Customer Replay


changed my desktop and can not log into my gmail

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Customer Replay




What troubleshooting have you done so far?

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I think I know it but this HP 10 won't bring me to log in page

Customer Replay


You can' t access your computer?


tried to contact google by phone. no luck Google keeps asking me to open a new account
I can get into my yahoo email but not gmail all other things work

Customer Replay


Do you have access to your account on any other device?


yes my phone

Customer Replay


Great, let's check the backup information on your account, If it is not up to date we can change it so you can reset your password

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I think my back up info is my yahoo email

Customer Replay


If you don't mind, I'd like to check


check what?

Customer Replay


Is this email really listed as your backup information


I think so how do I verify that?

Customer Replay


Allow me a moment, please

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Customer Replay


Thank you for your patience
Please specify the model of your phone

Customer Replay


Thank you
Do you have the Google Drive app on your phone?


I do not know

Customer Replay


Can you tell me the name of the email you are trying to access?

Customer Replay


Thank you
Do you have access to a phone number that ends in **?

Customer Replay


Great, I'll send you the instructions in a minute

Customer Replay


Thank you

  1. Go to the page
    https://accounts.google.com/signin/recovery
  2. Enter the email, then click "Next".
  3. Instead of entering your password, click "Try another way"
  4. Enter the phone number.
  5. Choose the option "Send a code".


ok i will try will you still be here if it does not work?

Customer Replay


Of course, you can always come back to our chat room

Customer Replay


Take your time


I tried this before. when I ask them to send a verification code. they tell me that it is sent but I do not get it. tried just now and last night as weell

Customer Replay


Did you check your incoming messages?


yes no txt message just tried a second time
they sent me a code yesterday may be they have blocked me for a time?

Customer Replay


Do you have no problems with the phone network?


no problems

Customer Replay


I don't think they have blocked you, please try waiting a few minutes and then try again


just got in! google sent me a message through utube who would have thought

Customer Replay


Great! Were you able to log in to your account?


i did not log in they just sent me to it
may be now the computer remembers my credentials

Customer Replay


Please try logging in


I need to make a copy of all my passwords
ok
signing off now

Customer Replay


As a great option to store all your online passwords, I would recommend that you use a password manager, such as 1Password. It is the easiest way to store and use strong passwords. Log in to sites and fill out forms securely with a single click. With 1Password, you only need to memorize one password. All your other passwords and important information are protected behind the one password only you know.
You can check more information about this product using this link: 

http://bit.ly/3tRNjvA

Customer Replay


Your welcome 😊

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