Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I have turned my phone right off and restarted it. I've tried to remove the VoLTE & phone symbol but had no luck. I have on 100% battery & wifi & data connection so am stumped
Can you please specify both the brand and the model of your phone?
Oppo A96
Thank you
Brand new
It's been happening on and off to different phone numbers over several days
What's your mobile carrier?
Telestra
Telstra
Thank you
Ok thanks
Thank you
*****, do you have a SIM card in your phone?
Yes
OK will do then
Sure, let me know then please
Turn the phone off before ejecting the SIM card
Removed SIM & re-inserted it then sent text and it seems to be working.
Great to hear, *****!
What I don't understand is why would I be able to text to some and not others if it was the SIM?
The problem could be with SIM card positioning in the slot. So it was connected to the phone not in proper way
OK thanks 👍
Thank you as well *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you
Thank you for chatting with us today!
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