Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I have turned my phone right off and restarted it. I've tried to remove the VoLTE & phone symbol but had no luck. I have on 100% battery & wifi & data connection so am stumped
Can you please specify both the brand and the model of your phone?
Customer Reply
Oppo A96
Thank you
Customer Reply
Brand new
Do you have a problem with sending SMS to a particular #?
Try sending a text message to another number.
Try sending a text message to another number.
Customer Reply
It's been happening on and off to different phone numbers over several days
What's your mobile carrier?
Customer Reply
Telestra
Telstra
Telstra
Thank you
Customer Reply
Ok thanks
Thank you
*****, do you have a SIM card in your phone?
*****, do you have a SIM card in your phone?
Customer Reply
Yes
I recommend you to eject it and re-insert it back
Then try to send a message
Then try to send a message
Customer Reply
OK will do then
Sure, let me know then please
Turn the phone off before ejecting the SIM card
Turn the phone off before ejecting the SIM card
Customer Reply
Removed SIM & re-inserted it then sent text and it seems to be working.
Great to hear, *****!
Customer Reply
What I don't understand is why would I be able to text to some and not others if it was the SIM?
The problem could be with SIM card positioning in the slot. So it was connected to the phone not in proper way
Customer Reply
OK thanks 👍
Thank you as well *****!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Customer Reply
👍
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