Updated: April 06, 2023
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I can’t delete my old credit card which has been stopped by the bank because it has been fraudulently used
I wish to put in the new one but it wont let me because it says there is still money owing from the old card
Hello, thank you for using Howly.
In which service you can't delete your credit card?
Customer Replay
apps
From Apple Pay?
Customer Replay
yes
Got you
Do you use iPhone?
Customer Replay
yes
Okay
Try the following, please:
- In the Wallet app, tap the card that you want to remove.
- Tap the More button, then tap Card Details the card details icon.
- Scroll down and tap Remove This Card.
Customer Replay
I dont have that card in my wallet
Okay, you want to add a new card, right?
Customer Replay
yes
Okay
Let's try one more time to add your card:
- In the Wallet app, tap the Add button.
- Tap Debit or Credit Card to add a new card.
- Tap Continue.
- Follow the steps on the screen to add a new card.
- Verify your information with your bank or card issuer. They might ask you to provide more information or to download an app before approving your card for use with Apple Pay.
Customer Replay
Ive added the new card
Okay
Everything works?
Customer Replay
yes thank yoi
Your welcome
Is there anything else I can do for you today?
Customer Replay
No thank you.
Thank you for chatting with us today!
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