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I can’t access the programs the screen is showing the Hi but it is frozen and won’t let me go any further
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Please, could you specify what service you're referring to?
Britbox
Understood.
What troubleshooting have you done so far?
i have just told you logged out and signed back in using my phone
It didn't make any difference, correct?
yes I can access it on my phone but not the tv it worked on the tv this morning
Please try to un-plug your devices from the outlet, wait for 30s, and plug them back in.
I have rebooted the internet but it didn’t work
Please try to un-plug your TV and Britbox, wait for 30s and plug them back in.
That worked thanks for you help 👏👏
Is there anything else I can do for you today?
No thanks so much
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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