Updated: March 19, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I can’t access the programs the screen is showing the Hi but it is frozen and won’t let me go any further

I have logged out and signed back in on my phone and have rebooted the internet but nothing works??

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please, could you specify what service you're referring to?

Customer Replay



What troubleshooting have you done so far?

Customer Replay

i have just told you logged out and signed back in using my phone

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It didn't make any difference, correct?

Customer Replay

yes I can access it on my phone but not the tv it worked on the tv this morning

Please try to un-plug your devices from the outlet, wait for 30s, and plug them back in.

Customer Replay

I have rebooted the internet but it didn’t work

Please try to un-plug your TV and Britbox, wait for 30s and plug them back in.

Customer Replay

That worked thanks for you help 👏👏

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Is there anything else I can do for you today?

Customer Replay

No thanks so much

Thank you for chatting with us today!
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