Updated: May 27, 2023
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by Bridget Stivenson
Tech Expert & Writer
419 resolved issues
Verified Expert in:
Computers, Laptops issues, Apple Mac

I cancelled one of my item but I haven’t received back my money from shein

Short summary:

  1. If you canceled an order before it was shipped, according to Shein's rules, the order would not be sent to you.
  2. The refund from Shein is typically made to your Shein wallet within 5 business days after the cancellation.
  3. Generally, the refund should be processed within 1 to 5 business days, and the money will be returned to your Shein wallet.
  4. The refund is usually credited to your Shein wallet rather than directly to your bank account or payment method.

Hello, thank you for using Howly.
Could I ask you when you canceled this order? I mean today or yesterday, maybe.
In order to Shein's rules, in case you cancel an order that has not been shipped, the order is not sent to you.
The refund is normally made to your Shein wallet within 5 business days.


Customer Replay

I bought £214, and I cancelled one of them it’s price is £13,47

Top answer

Thank you for the additional info! The refund from Shein is normally made within 5 business days of the cancelation.
You will get your money back from 1 to 5 business days.

Customer Replay

ok, just I want to sure about the payment

I totally understand you! You will definitely get your refund from Shein!

Customer Replay

they will pay me back on my account?

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The refund is normally back to your Shein wallet.

Customer Replay

thank you very much

Thank you for choosing our service! Should you have any further questions or requests, do not hesitate to get in touch with us again. We’re more than happy to offer additional support whenever needed.

Customer Replay

Ok, thanks

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