Created: November 7, 2022

I bought a used Ipad

But now I can't use it because I don't know the Icloud address and password. What can I do
Last Edit: November 7, 2022
Jessica Miller
Jessica Miller Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Jessica Miller
Jessica Miller Tech Expert & Writer
Nice to meet you, *****!
Are you referring to the passcode on the ipad?
Customer Reply
Nice to meet you , too
Not only passcode...
Jessica Miller
Jessica Miller Tech Expert & Writer
What else?
Customer Reply
When I connect iTunes to the iPad, it takes me to the window with the iCloud address and password. I don't know this and I can't go any further
Jessica Miller
Jessica Miller Tech Expert & Writer
Is there a way to create new iCloud account?
Customer Reply
Yes, but first, I should remove the old address, which I don't know
Jessica Miller
Jessica Miller Tech Expert & Writer
To delete an iCloud account without entering the password can follow these simple steps:
Open the Settings and press on iCloud.
When you tap on the iCloud option, you will be asked for the password.
Press 'done' after entering the random number.
Tap on OK and then Cancel.
Customer Reply
It doesn't work because I don't have the entry code at the starting address. I don't have access to the settings. Again, I bought a used Ipad, the seller didn't give me access codes, and now it doesn't answer the phone at all
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay, you can factory reset it, is that okay?
Customer Reply
That, will be fine
I saw some programs on the net that clear iCloud and I can do a factory reset with them. These programs are paid. Is there anything that is free
Jessica Miller
Jessica Miller Tech Expert & Writer
Does the iPad have a Home button?
Customer Reply
Jes
Jessica Miller
Jessica Miller Tech Expert & Writer
Press and hold both the "Home" and the "Top" buttons at the same time.
Keep holding them until you see the recovery-mode screen.
After that, you will see the option to "Restore" or "Update", choose Restore.
Customer Reply
I know that way to get to iTunes
Jessica Miller
Jessica Miller Tech Expert & Writer
What do you mean?
Customer Reply
It is ok, wait foe a momment...I would like to sand you a Picture
Jessica Miller
Jessica Miller Tech Expert & Writer
Sure.
Customer Reply
Waiting for update and restore
Jessica Miller
Jessica Miller Tech Expert & Writer
Good.
Customer Reply
now I am at verifying restore
Jessica Miller
Jessica Miller Tech Expert & Writer
Okay.
Customer Reply
just a little bit
Jessica Miller
Jessica Miller Tech Expert & Writer
👍
Customer Reply
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That is the problem...
It does not accept my address and password
Jessica Miller
Jessica Miller Tech Expert & Writer
Can you contact the person from who you bought the iPad and ask for it?
Customer Reply
he doesn't answer the phone at all
Jessica Miller
Jessica Miller Tech Expert & Writer
Unfortunately, there is no other way out.
Customer Reply
I saw some programs on the net that clear iCloud and I can do a factory reset with them
Do you agree with them...Is it possible?
Jessica Miller
Jessica Miller Tech Expert & Writer
I am not sure about those programs as we are not familiar ith them, but you can try if you wish.
Cannot guarantee anything as of now.
Customer Reply
Thank you for your Time ! By.
Jessica Miller
Jessica Miller Tech Expert & Writer
Always welcome!
Do you have any additional questions I can help you with?
Customer Reply
No thank you
Jessica Miller
Jessica Miller Tech Expert & Writer
"Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime."