Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
This computer is a windows 8
Do you see any errors when trying to upgrade?
There is a old account on the computer
Ok, I see
I don't know password
Please, follow the instructions below:
Is that a one or a I
Its an i
Its running I across the password section
Are you at the lock screen now?
Yes
Ok, got it
Can you send me the picture of your screen, please?
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 2674307
It is not your account, correct?
No it's not
Ok, I got you
Ok
Thank you
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3756784
I see, thank you
Bought used from flea market
Are you able to contact the seller somehow?
Yeah Saturday at flea market
It is the best decision then. Contact the seller and ask him about the password. After you unlock the laptop, you will be able to remove this user
I can tell you now they don't have
They don't have what?
The password
Oh, I see
So what's next
Please, follow the instructions below:
I'll give it a try
Keep me updated
Got blue screen now
Do you see the search bar there?
Yes
Please, type "Reinstall". When the search results appear click on the Settings category "remove everything and reinstall Windows"
Ok
Tell me when you find it
I'm reinstalling Windows 10 now thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No I'll let you know tomorrow thanks
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