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I am trying to work with my husbands apple watch to get my number in if he were to fall, and take out another number
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
My husband & I are older and tech is hard
Could you clarify which number you mean?
I will be ready when you are
Have you seen my last question?
have you see my question about my husband's apple watch, if he falls I want my number in it so it will call me and there is a number we want to delete
I got you.
Could you tell me the model of your husband's Apple Watch?
i'll have to ask
Okay.
series 4
In the following messages, I will provide you with step-by-step instructions. I would be grateful if you could tell me when you complete every step.
Open Settings on your husband's iPhone, then tap Health > Medical ID.
ok i will
Please, keep me updated.
his says only health i am in
Does he see the Medical ID?
ys i see it
Click on it.
Then tap "Edit".
ok
yes
To add an emergency contact, tap the add button + under emergency contacts. Tap a contact, then add their relationship.
i did
ok
To remove an emergency contact, tap the remove button - next to the contact, then tap Delete.
great
Did you change the contact?
yes
Good.
Is there anything else I can do for you today?
so what does the message to me say? if he falls
Is fall detection enabled?
where do i find that?
- Open the Apple Watch app on your iPhone, then tap the My Watch tab.
- Tap Emergency SOS.
- Turn Fall Detection on or off. If Fall Detection is on, you can select Always on or Only on during workouts.
it says update required none of the above verbage
Does it show when you open the "Emergency SOS" tab?
i don't see emergency sos
Did you open My Watch tab?
all it says all watches, has a pic of watch check in orange i with a orange circle red update required, then it says ***** apple watch stainless steel 44mm case then underneath add watch orange not sure if that is to add another watch????
May I ask you to take a screenshot?
when i click health that is where it says learn about sos
Could you click on it?
i did
And what do you see now?
yes i did it says call with 5 presses that is not turned on
Let's start from the beginning.
Please, open the Apple Watch app on your husband's phone.
ok and it says could not connect to apple watch
Okay. In this case, you need to pair Apple Watch.
ok
Put the Apple Watch on your wrist. Adjust the band or choose a band size so your Apple Watch fits closely but comfortably on your wrist.
ok
Turn on the Apple Watch, press and hold the side button until you see the Apple logo.
it is trying to talk to me in text
Bring your iPhone near your Apple Watch, wait for the Apple Watch pairing screen to appear on your iPhone, then tap Continue.
Or open the Apple Watch app on your iPhone, then tap Pair New Watch.
it says ***** apple watch paired
Great!
Now open the Apple Watch app on your iPhone, then tap the My Watch tab.
do you think the need to update has something to do with
No, no. Just open the Apple Watch app on iPhone and tap My Watch tab.
ok it is asking if it is paired with another phone?
Click "Not" if so.
no and it is saying to tap on to icon on watch and view name in list below, I see no devices listed
it does not give me that option.
Okay.
Can you tap the icon on the watch?
sorry I had an interruption
That's okay.
it still saying unable to connect how do I update maybe that is keeping it from doing it
Please, open the Apple Watch app on your iPhone and then press and hold the side button on Apple Watch until you see the Apple logo.
ok
Thank you.
I can't do this. can you make me an appointment with the ***** to go in person???
Unfortunately, I can't do that.
Ok thank you for your help..You helped me at least learn where things are but I will need to have a face to face human being. thank you
Is there anything else I can do for you today?
no I appreciate your time
Thank you for reaching out. Please let me know if you have any other questions and I'll be happy to clarify them for you!
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