Updated: March 31, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I am trying to pair phonak hearing aids with Samsung S20 phone

I get the messages "Couldn't connect LE (low energy) device, and "An app is needed to use this device." I am using the Phonak app to pair and connect. The S20 does pair but doesn't connect.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!

Customer Replay

you too

Are the Phonak hearing aids fully charged?


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Got it
What troubleshooting have you done so far?

Customer Replay

I've installed and reinstalled the phonak app and gone through the pairing process repeatedly.

Customer Replay

My phone was previously connected to Jabra hearing aids that were ASHA compatible using bluetooth low energy but the Phonak hearing aids use regular bluetooth, not ASHA

Thank you for providing additional information!
Please make sure that the hearing aids are in Bluetooth pairing mode and have adequate battery power. For Bluetooth pairing mode, turn the hearing aids off and then back on. They will stay in pairing mode for several minutes.

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Still the same errors?

Customer Replay


Have you tried to restart the phone?

Customer Replay

Yes, i have powered it down and restarted

Please try these steps and let me know at what step you have difficulties:

  1. Go to the Android phone’s home screen and tap on the “Settings” icon.
  2. In the settings menu, tap on the “Bluetooth” icon.
  3. Tap on the slider to turn Bluetooth “on”.
  4. After several seconds, the name of your Phonak hearing aids will appear on the list of available devices.n if you have rechargeable Phonak hearing aids.
  5. After several seconds, the name of your Phonak hearing aids will appear on the list of available devices.
  6. Select the hearing aid from the Bluetooth-enabled devices list.
  7. A beep from the hearing aid confirms successful pairing.
    Is everything clear with the provided instruction?
Customer Replay

Ok, I've tried all of this before, but this time it seemed to work. so i'm ok. Thanks for your help

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Glad to hear!
Is there anything else I can do for you today?

Customer Replay

No thanks,

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.

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