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I am trying to pair phonak hearing aids with Samsung S20 phone
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
you too
Are the Phonak hearing aids fully charged?
Yes
Got it
What troubleshooting have you done so far?
I've installed and reinstalled the phonak app and gone through the pairing process repeatedly.
Noted
My phone was previously connected to Jabra hearing aids that were ASHA compatible using bluetooth low energy but the Phonak hearing aids use regular bluetooth, not ASHA
Thank you for providing additional information!
Please make sure that the hearing aids are in Bluetooth pairing mode and have adequate battery power. For Bluetooth pairing mode, turn the hearing aids off and then back on. They will stay in pairing mode for several minutes.
DONE
Still the same errors?
yes
Noted
Have you tried to restart the phone?
Yes, i have powered it down and restarted
Noted
Please try these steps and let me know at what step you have difficulties:
- Go to the Android phone’s home screen and tap on the “Settings” icon.
- In the settings menu, tap on the “Bluetooth” icon.
- Tap on the slider to turn Bluetooth “on”.
- After several seconds, the name of your Phonak hearing aids will appear on the list of available devices.n if you have rechargeable Phonak hearing aids.
- After several seconds, the name of your Phonak hearing aids will appear on the list of available devices.
- Select the hearing aid from the Bluetooth-enabled devices list.
- A beep from the hearing aid confirms successful pairing.
Is everything clear with the provided instruction?
Ok, I've tried all of this before, but this time it seemed to work. so i'm ok. Thanks for your help
Glad to hear!
Is there anything else I can do for you today?
No thanks,
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.
ok
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