Created: November 20, 2022

I am trying to open an file but it won’t open in my files without the password to Windows Security

I don’t know what that password is
Last Edit: November 20, 2022
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Nice to meet you, *****!
Ok, I got you
Please, try to enter your usual password from the Windows login screen
Customer Reply
Doesn’t work
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Could you, please, send me a photo of your laptop/PC screen right now?
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 4562667
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Thank you!
Could you, please, check if you entered your email correctly? It seems to me that there is a comma instead of a dot after "yahoo"
Customer Reply
you were right
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Were you able to login?
Customer Reply
Hold on it has gone to another screen
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Okay.
Customer Reply
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 5910430
This is new screen
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Thank you for the photo.
Customer Reply
Before another little box came up. Asking for user ID and password. I made sure it was correct.
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Good, *****!
Do you have other Microsoft account sign in OneDrive or connect any Personal OneDrive to the account you are using now? If you have, please
Sign out of the Microsoft account to sign in to your Personal OneDrive. You may click the username at the top right of Word to check all accounts in Word. You may find how to sign out from the screenshot below:
Customer Reply
The account just came up!! Yahoo. Thank You
Mykola Diakun
Mykola Diakun Tech Expert & Writer
Okay, check the file now.
Try to open it again.
Customer Reply
Got it.