I am trying to open an file but it won’t open in my files without the password to Windows Security

I don’t know what that password is

Mykola Diakun

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Mykola Diakun

Nice to meet you, *****!
Ok, I got you
Please, try to enter your usual password from the Windows login screen

Customer Replay

Doesn’t work

Mykola Diakun

Could you, please, send me a photo of your laptop/PC screen right now?

Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 4562667

Mykola Diakun

Thank you!
Could you, please, check if you entered your email correctly? It seems to me that there is a comma instead of a dot after "yahoo"

Customer Replay

you were right

Mykola Diakun

Were you able to login?

Customer Replay

Hold on it has gone to another screen
Okay.
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 5910430
This is new screen

Mykola Diakun

Thank you for the photo.

Customer Replay

Before another little box came up. Asking for user ID and password. I made sure it was correct.

Mykola Diakun

Good, *****! Do you have another Microsoft account sign in OneDrive or connect any Personal OneDrive to the account you are using now. If you have, please Sign out of the Microsoft account to sign in to your Personal OneDrive. You may click the username at the top right of Word to check all accounts in Word. You may find how to sign out from the screenshot below:

Customer Replay

The account just came up!! Yahoo. Thank You

Mykola Diakun

Okay, check the file now. Try to open it again.

Customer Replay

Got it.

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