Updated: April 03, 2023
Was it helpful?
by Mykola Diakun
Tech Expert & Writer
689 resolved issues

I am trying to open an file but it won’t open in my files without the password to Windows Security

I don’t know what that password is

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Ok, I got you
Please, try to enter your usual password from the Windows login screen

Customer Replay

Doesn’t work

Could you, please, send me a photo of your laptop/PC screen right now?

Customer Replay

Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 4562667

banner 3

Thank you!
Could you, please, check if you entered your email correctly? It seems to me that there is a comma instead of a dot after "yahoo"

Customer Replay

you were right

Were you able to login?

Customer Replay

Hold on it has gone to another screen
Visitor uploaded: Image.jpeg
Type: image/jpeg
Size: 5910430
This is new screen

Thank you for the photo.

Customer Replay

Before another little box came up. Asking for user ID and password. I made sure it was correct.

banner 6

Good, *****! Do you have another Microsoft account sign in OneDrive or connect any Personal OneDrive to the account you are using now. If you have, please Sign out of the Microsoft account to sign in to your Personal OneDrive. You may click the username at the top right of Word to check all accounts in Word. You may find how to sign out from the screenshot below:


Customer Replay

The account just came up!! Yahoo. Thank You

Okay, check the file now. Try to open it again.

Customer Replay

Got it.

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Website problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info