I am trying to open an file but it won’t open in my files without the password to Windows Security
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Ok, I got you
Please, try to enter your usual password from the Windows login screen
Doesn’t work
Could you, please, send me a photo of your laptop/PC screen right now?
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Thank you!
Could you, please, check if you entered your email correctly? It seems to me that there is a comma instead of a dot after "yahoo"
you were right
Were you able to login?
Hold on it has gone to another screen
Okay.
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This is new screen
Thank you for the photo.
Before another little box came up. Asking for user ID and password. I made sure it was correct.
Good, *****! Do you have another Microsoft account sign in OneDrive or connect any Personal OneDrive to the account you are using now. If you have, please Sign out of the Microsoft account to sign in to your Personal OneDrive. You may click the username at the top right of Word to check all accounts in Word. You may find how to sign out from the screenshot below:
The account just came up!! Yahoo. Thank You
Okay, check the file now. Try to open it again.
Got it.
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