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I am trying to log into my Weebly account
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me when did you sign up on the Weebly?
I have been a subscriber for more than 10 years
Okay, *****
When you say the password is rejected - what exact message do you see?
Wrong email or password
Did you link your account to any social media?
No.
Okay
When did you try to recover your password and how many times?
About 15 minutes ago and once.
Did you do it through the form https://www.weebly.com/reset ?
And received email to reset the password?
I don't know where to locate this. I just followed the instructions for changing my password.
Okay, could you try to use a different device for log in?
I don't think so.
Do you have a different browser than a Firefox on your computer?
Google Chrome, Opera, etc?
Yes, Safari but I haven't used it for a while.
Please, try to login to Weebly via Safari and using your new password, if you set up a new one
Keep me posted, how everything is going
Okay now! Thank you - Will I have to log in with Safari in future?
You can try to reinstall Firefox, maybe there're updates you missed
And then try again, if doesn't work - continue with Safari, please
I'll do that. Thank you for your help.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thanks.
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