Created: January 22, 2023

I am trying to log into my Weebly account

My password is being rejected - even a new one. Please help.
Last Edit: January 22, 2023
Get Expert Help Now Get Expert Help Now
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Nice to meet you, *****!
Could you please tell me when did you sign up on the Weebly?
Customer Reply
I have been a subscriber for more than 10 years
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, *****
When you say the password is rejected - what exact message do you see?
Customer Reply
Wrong email or password
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Did you link your account to any social media?
Customer Reply
No.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay
When did you try to recover your password and how many times?
Customer Reply
About 15 minutes ago and once.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Did you do it through the form https://www.weebly.com/reset ?
And received email to reset the password?
Customer Reply
I don't know where to locate this. I just followed the instructions for changing my password.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Okay, could you try to use a different device for log in?
Customer Reply
I don't think so.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Do you have a different browser than a Firefox on your computer?
Google Chrome, Opera, etc?
Customer Reply
Yes, Safari but I haven't used it for a while.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
Please, try to login to Weebly via Safari and using your new password, if you set up a new one
Keep me posted, how everything is going
Customer Reply
Okay now! Thank you - Will I have to log in with Safari in future?
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
You can try to reinstall Firefox, maybe there're updates you missed
And then try again, if doesn't work - continue with Safari, please
Customer Reply
I'll do that. Thank you for your help.
Denys Kashnytskyi
Denys Kashnytskyi Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thanks.

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Comments

0 comment
    Write a comment
    Thank you for sharing your opinion!