Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please tell me when did you sign up on the Weebly?
Could you please tell me when did you sign up on the Weebly?
Customer Reply
I have been a subscriber for more than 10 years
Okay, *****
When you say the password is rejected - what exact message do you see?
When you say the password is rejected - what exact message do you see?
Customer Reply
Wrong email or password
Did you link your account to any social media?
Customer Reply
No.
Okay
When did you try to recover your password and how many times?
When did you try to recover your password and how many times?
Customer Reply
About 15 minutes ago and once.
Did you do it through the form https://www.weebly.com/reset ?
And received email to reset the password?
And received email to reset the password?
Customer Reply
I don't know where to locate this. I just followed the instructions for changing my password.
Okay, could you try to use a different device for log in?
Customer Reply
I don't think so.
Do you have a different browser than a Firefox on your computer?
Google Chrome, Opera, etc?
Google Chrome, Opera, etc?
Customer Reply
Yes, Safari but I haven't used it for a while.
Please, try to login to Weebly via Safari and using your new password, if you set up a new one
Keep me posted, how everything is going
Keep me posted, how everything is going
Customer Reply
Okay now! Thank you - Will I have to log in with Safari in future?
You can try to reinstall Firefox, maybe there're updates you missed
And then try again, if doesn't work - continue with Safari, please
And then try again, if doesn't work - continue with Safari, please
Customer Reply
I'll do that. Thank you for your help.
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thanks.
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