Updated: March 19, 2023
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by Denys Kashnytskyi
Tech Expert & Writer
326 resolved issues

I am trying to log into my Weebly account

My password is being rejected - even a new one. Please help.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you please tell me when did you sign up on the Weebly?


Customer Replay

I have been a subscriber for more than 10 years

Okay, *****
When you say the password is rejected - what exact message do you see?

Customer Replay

Wrong email or password

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Did you link your account to any social media?


Customer Replay


When did you try to recover your password and how many times?

Customer Replay

About 15 minutes ago and once.

Did you do it through the form https://www.weebly.com/reset ?
And received email to reset the password?

Customer Replay

I don't know where to locate this. I just followed the instructions for changing my password.

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Okay, could you try to use a different device for log in?

Customer Replay

I don't think so.

Do you have a different browser than a Firefox on your computer?
Google Chrome, Opera, etc?

Customer Replay

Yes, Safari but I haven't used it for a while.

Please, try to login to Weebly via Safari and using your new password, if you set up a new one
Keep me posted, how everything is going

Customer Replay

Okay now! Thank you - Will I have to log in with Safari in future?

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You can try to reinstall Firefox, maybe there're updates you missed
And then try again, if doesn't work - continue with Safari, please

Customer Replay

I'll do that. Thank you for your help.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thanks.

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